Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All properly, exactly as described.
Good but we can not put a lot of water
Very well, according to the description, arrived quickly.
quick shipping great communication
Although it's accurate with product description it has a high inclination, so only a small portion of food and water will fit the bowls. Even so it's ok.
It came very quickly, the cat is very happy to update))
Быстрая доставка, полное отслеживание. Очень неплохая миска
Very beautiful and comfortable bowls! Thank you
Fast shipping. Item as described. 5 star store.
Cups are good, the stand is heavy, it will not ride.
good
The material is fine, only paste it has is that having the support the inclination forward the water bowl cannot be filled because by placing it on its site it overflows. In the end I have the bowls on the ground without being able to use the support.
Nice plate. Fast shipping! Recommend
Cute and functional thing
A cool plate for my animal. The goods came sooo quickly. The store umnichka, so packed that it was not easy to break on the way. I'm very happy. I advise on 100% goods and the seller!!!
Comfortable for growth for cats. Good qulity.
Great looking and appears durable and well made. Self adhesive rubber stoppers to grip the floor were supplied separately, I attached those after I took my photos. The bowl shape helps stop food being pushed out onto the floor. Seller packaged them really well to arrive undamaged - much appreciated. Recommend the product and the store.
Very fast shipping received in France in 10 days and received at home in 16 days. Very fast, produced as described. All right, thank you.
Excellent! The bowls are huge, and strongly inclined. Fig knows why. In the evening I will give a cat for a test
Will all very well thought Recommend Thank you
love it.
Nice product
Perfect, thank you!
мисочки очень симпатичные, все, как описании. спасибо
I thought that glass but it turned out to be plastic