Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Headphones have reached to Poland in 22 days. Box looked like the picture, but content not uległa destruction. Inside all necessary accessories-charging cable etc. The same quality headphone is just fine. I have another company, cheaper, and seems to me to that Tamte are better made. Regarding sound quality-is great! Bass until mixed in the head: D I don't know how many can withstand battery-for this moment yet its not wyczerpałam :)
Sounds great for the price, packed well (arrived little bit damaged), recommended.
Thanks for the goods. It's perfect!
Very high quality! Delivery was not fast (Israel) High level bass and very clean sound quality. highly recommend
Very good sound, great product
El pedido tardó 100 días en llegar al estado de México, normalmente no habían tardado demasiado en llegar, las cajas muy abolladas y aplastadas, afortunadamente los audífonos sin daños en el interior. Falta mucho mejorar el empaque. Los audífonos son de buena calidad. La comunicación con el vendedor fue buena.
like this !
Large, but cool. Sound Super. I am impressed with these headphones. See how many posłużą;) Recommended!
Very damaged box, luckily the audiphones apparently did not suffer damage. But what if in a while longer they start to fail product of shock ????
This headphones are really great. Noise cancelling really works properly. The look very nice and are very comfortable. Came to Poland in about one month without tax via Amsterdam. Anker makes really good quality products. These are my second headphones and I have hand vacuum also from Anker and every product is on really high Level of quality. Highly recommend the product and the store.
Excellent product and finish, top quality!!!
Наушники прекрасные. Зарядка при получении 90 %, сегодня -15 декабря -70%, при том что я слушаю 2 часа в день. Упраление- простейшее, коннектятся с моим смартфоном Xiaomi redmi note 6 pro мгновенно. Качество звука не идеальное, но достойное. Есть нюанс: звук по Bluetooth лучше,чем по проводу. Сделаны качественно. На голове сидят хорошо, уши не давят. Можно брать смело.
The build quality is excellent, very pleasant to the touch, all components, up to wiring. Volume personally to me, also enough, sound worthy. I never would have thought that on Ali, you can buy, such a quality product. Thank you to the store, a couple of days after the order sent, headphones, although in the specified time (2 weeks) the goods did not come, but received exactly a month. All the great shopping, and I'm gonna go play.
Very good for the price
I can't express how cheerful I am! I habitually study the reviews before buying anything online, and this one maintains such super-duper reviews I couldn-t give it up. It-s surreally adorable, the picture doesn-t do it justice. I-ve got a lot of homage for it. It is really skillfully made and surreally worth the minor price I paid for it. that is to say, it is a exceptional purchase.
Excellent quality of product! Advise this store :)
Excellent products, very good audio quality and very comfortable to use, the box came a little beaten but took half the time to arrive.
Хороший звук. Слушая музыку с активным шумодавом в комнате с пятилетним играющим ребенком мне комфортно. На заднем плане слышно шумы издаваемые ребенком и это хорошо, вы можете реагировать на ситуацию, при полном шумоподавлении будет уже не безопасно. Если ребенок громко вас зовёт: Папа! Вы слышите обращение, но не отчётливо и очень тихо. За эти деньги это круть. Ну и звук который выдают уши хорош.
Club ears Zen for inexpensive. A little design the sound is muffled, a little noise reduction, a little music itself and in general the surrounding sounds are so indifference that their brain ignorite. At the same time, if there is something loud, for example, you will not just call, but scream, you will be able to react. When playing music with on noise reduction, you will understand that something is standing before you, something tells you, but it will be difficult to understand without removing your ears.
Bomb! Advise! Recommend! They're worth it! The sound is excellent! Transfer from phone or player or with hours without problems. On the street I hear when talking well and hear me well. Even without electronic noise, everything is fine. Take and gentle here to think! Were Sony, JBL, Anker only 2 versions ago
Awesome earphone
Very good quality, sound is great, totally recommend!
Product exceeded my friends expectations, phone and audio material very good. Recommend!!
Came broken! With a broken rod
Great headphones. Quality manufacturing at the level. For not very attractive hearing, the sound is excellent, on the head sit very comfortable. On the part of noise reduction also please (there is experience of using more expensive headphones). Delivery to Novosibirsk 3 weeks. Thank you store. I recommend to buy.