Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came quickly, in less than a week In the complete set in addition to the complete set were additional. Replaceable cutting blade that there is a huge plus and a key chain bonus from the store, the little thing is nice Actually the result in the photo, the cat of the Siberian breed, although with some difficulties, but it was possible to cut (maybe then adjust it to look more beautiful). Karoch 5 stars, I recommend
The machine came quickly, about 3 weeks to Ukraine. everything is cool, made qualitatively. Really very quiet. I will soon try on a cat :)
The goods have arrived. The box is crumpled but it works so our Russian mail. The goods are whole. The machine works. The dog and cat were not afraid of sound. How long will not know, but if I leave feedback. I did not communicate with the store, there was no need.
Well done
Got it quickly, within a week. The machine is good, already tried on KHS down jacket. Recommend!!!
It came quickly. Cut better than human, if put on a downturn
Everything is fine
נראה טוב הגיע מהר אריזה טובה
Delivered quickly, the goods are exactly according to the description. I was pleased with everyone. Thank you
Delivery 6 days by transport company. The machine is cool. I adjusted the six rabbits.
Came very quickly! (4 days)
Получила машинку. На первый взгляд все хорошо, в работе ещё не пользовалась. Пришла в коробке, все аккуратно! Доставка быстрая. Как опробую, напишу. Рекомендую!
ślicznie dziękuję maszynka super polecam dostawa w dwa dni !!
This is the best thing that happened to me two dogs in 1 hour cut for a long time bought ordinary cars for 1500-2000 T R cut their pets. And every time I did, I was fine when it came to the haircut... Because the cars quickly stalled, overheated, wireless quickly seated (apparently I'm such a lucky person) and now I'm so glad! Why I did not buy it earlier how much nerves would keep the machine as in oil
The goods came to Ukraine quickly (2 weeks). Everything is very well packed, the store took care of the reliability of the goods. The equipment is good, the machine works, in use has not yet been, as I try-I will add a review.
Loved! Came all items is very well packed. Am eager to use and confirm if not worry and if is silent.
Singing reliable
Thank you, the goods is very good, delivery is super fast
25.06.21 already late in the evening ordered, 30.06.21 courier brought at lunch. Everything suits, York with pleasure cut, because of the Coltons was a little uncomfortable, but it's our fault. Immediately after getting a cut of the dog))). The store put a keychain as a gift. I recommend the machine.
The product is good, the machine came very quickly. Cut perfectly, gently and does not chicken hair. The Cats got cut in 20 minutes. This is amazing. Thank you for the excellent product, I recommend to buy.
Everything working. I’m so satisfied. It came in 4 days.
Everything is fine, the machine works. The quality is excellent for this money. Battery removable.
Super. I am very glad razor very acute today was tested, recommend.
Before Peter, the order took 4 days. The box came crumpled. But like everything works.
bardzo szybka dostawa,4 dni i maszynka w moich rękach,polecam ,a jak strzyze jeszcze nie wiem