Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's nice when this speed of delivery.
The machine is suitable for simple animals with normal wool. I have a Scottish wreckage cat with a thick undershorts. The cat cut it like))) on the pull-Lyap, did not start to trim the second time did not want to torture the animal. This machine is stuck in a thick undershorts. So think before you order ....
Everything came safely and safely, very fast delivery from Russia, in the case until I tried, I will add later. The machine itself was slightly charged, but in small scratches. Scissors are pretty sharp.
The machine came a week after the order. To the apartment. It's fine. Works fine. Price. Seller recommend. For the keychain special thanks)
Delivered quickly, but the packing is crumpled, the contents are in good condition, works fine!!!
Excellent machine, sharp knives, even cut wool, five stars!
The machine is super! today delivered by courier cdek. I like everything, I recommend the goods and the store!
To Kieva new poshtoya machine Pribula for 21 days The box came in an Italian station, ale in a set of Bulo reviews oil for the zmazvantonnia Leza .. The salesman about the house in the same way as a south of the reviews and reviews to the reception of the house is not Yak not flinulo .. The machine, the nozzles viglayyut yakisno and the reviews to photographers. I didn't get the weight of a robot into the overpass, I don't think it's warm.
Very happy! My dog has a lovely cut already! I recommend the machine
Product is good day Shipping slows as other construction came to the Apple is too late and I can
The machine is super, it works perfectly! Two cats cut in two hours. On charging stood an hour. Does not vibrate. Came quickly) Thank you very much!!!
Spasibo! Vse ochen horosho!
It comes fast and in very good condition. The machine is of very good quality.
The goods were received, it went a little more than a month. The set is beautiful. I chose the most expensive, but I did not regret it. Comb, two pieces of scissors, and different. Oil for lubrication, small tube. Four pieces of nozzles. Spare knives. And a little gift. Thank you store. Very happy. I'll write an additional review when I try. I recommend the seller and the goods.
The goods came very quickly, the quality was pleasant. Advise.
машинка классная, все как в описании, работает очень мягонько и тихо, заряжал ее около часа и побрил спаниэльку, зарядки хватило, от провода тоже работает. шла очень долго, полтора месяца до иркутска, но если купить ее с товарами которые ускоряют доставку, то придет за две недели. рекомендую...
Fast shipping. The product corresponds to the description. The machine perfectly shaved Shi Tzu and the ears of the black terrier.
Everything came even before the specified date, packed perfectly, everything in the kit and a gift keychain, but there was no oil, but put a comb. For which special thanks to the store. The machine has not yet worked, I will try to finish the review.
супер סופר super namber1
Machine norms!!! The only if anyone wants to cut a haircut for 2 and not 0.8 checked on himself on the most precious male organ :))) at 0.8 hurt him :) so strip on 2 and animals do not hit the advice from the pros.
Ordered (in the city of Samara) on April 17, April 23, the courier brought me home already my order. The machine came charged. Packing whole. I bought for 1711 rubles. He's good. I bought it for York. Works very quietly (not noisy)
Very quickly sent, 18.04 ordered 22.04 sent from Podolsk to Voronezh, the machine came charged, immediately tried on the cat, you can hold two fingers, you can use it!
Machine fire, managed in an hour. The dog, of course, is better a day before the haircut is washed. The belly was almost not afraid. Delivery from Russia 2 weeks.
The machine is super. It cuts perfectly!!!) the goods came to Belarus for a week and a half.
Loved the machine and the way it came. Not taxed and, despite not test, came running and seems a cost benefit.