Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent sneakers. Quality is good, packed in air bag. At 41,5 well approached the size of 8,5. Delivery three weeks Dr Saratov.
In general, the sneakers are comfortable. The sole looks durable, firm. But up very soft, it feels like a finger can be cut, I hope they will hold on.
Lungs, we will add a tip
Ótimo produto…
It's been over a month. Packing only in mattress, Box No. Came whole and the size matches. Very soft sole, looks unreliable.
Fast shipping. Nice sneakers.
Ordered 04.04. Received in the Nizhny Novgorod region 21.04. the goods correspond to the description. they shine like a cat yayki. at 44 took 46. It's fine. I took it for 1558₽. They came in a pupyrka. a light smell of chimise is present.
Last year they ordered brown ones, they approached their husband. I decided to also finish the blue color. Soft, sewn neatly, the leg is very comfortable. At 44 size fit 45. I recommend it to everyone.
The packing is good, came quickly, it does not look like the skin, the size took on the table with a margin. Came up clearly. Operation will show quality.
For the second time I order from this store. Very pleased. Thank you. Size 44 on the insole 28 cm., clearly approached. On the leg sit well. Light, comfortable. Leatherette. Price with discounts, 1550, which is very not bad. Recommend.
Took for 1119 rubles. I took a larger size-and still my husband's thumb rests. Small.
The goods came very quickly, the store sent the order the next day. Size 9 on the Russian 42 on a narrow leg approached, the color of the sneakers I like, the sole is thick, but up a little thin, glued well. As will be worn will see.
Ботинки мягкие, легкие, удобные, качественно сделанные. Выглядят красиво. На свой 41 брал 42. Всё отлично.
Good shoes, time will show how many pass. Insole as a gift store put
Cool shoes, very light, on the legs sit like poured, very pleased with the purchase took for 1500 rubles.
Took on a foot size 42.5 size 8.5, that is 42. They sit back to back, but they do not deliver diskomorta. Excellent shoes for everyday wear.
Delivery mega fast, 16 days, new duty respect! Sneakers 100% spring, autumn, cool summer, too, you can put a little on puddles to flood. Very light, the material is thin because for winter will not pass, for a narrow leg on a warm sock is no longer comfortable. Sewing good but not without shortcomings in the photo can be seen, before that took Bonu was the same Newans,. On the sock did not reflect, that model yuzal 2 years at a weight of 130 kg did not fall apart. About the size of my 41 (on the insole 26.5 cm) took 8 Bonu normally, once again I will make an accent this model on a narrow leg. The model that 2 years yuzal took 8.5 (size 42) wore on a warm sock and in the winter to-15 to the office to get. The store put down the insoles, pleased, the insole fire.
In general, the sneakers are comfortable. The sole looks durable, firm. But up very soft, it feels like a finger can be cut, I hope they will hold on.
Ботинки мягкие, легкие, удобные, качественно сделанные. Выглядят красиво. На свой 41 брал 42. Всё отлично.
Excellent sneakers. insole as a gift
Ordered at discounts 11.11 delivery 35 days size completely fit, the size table is the same)
This is the third pair of these shoes I have bought for my son. Lovely light long lasting soles. The fake leather looks good and has not scuffed or scratched despite playground football. Highly recommended. Arrived superfast and packed well.
On the nose there is rubbing, not a very pleasant moment
Order satisfied
Fast delivery to ekb in two weeks, good everyday sneakers, light, took za1500 R. On the stock, at its 42 size, as indicated in the table-8,5 approached the size. The photos look like lacquered, but in fact the shine is small. Thank you store.