Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I don't use it yet because is a present, but the product I recibed it's the same as the customer show.
Hello everyone, I am not able to set date time, I did not find the that settings, please help me to do it.
Received in 34 days I like the watch but I Always discover these features ram 128 rom 512 but in cardiology it is less reliable it remains very top thanks to the transport company also I recommend the watch and the store.
Very good technological product, I arrive very fast, surprised and I have to learn to use it. I recommend it.
It's a pity you can't answer calls and for the price
Nice watch. Russian language, measuring pressure, heart, oxygen, fitness tracker, support Russian language, changing screen background, you can put your picture or photo, answer calls. Delivery 3 weeks.
In general, the tracker is satisfied, it sits on the hand comfortably, the alert VK, calls and SMS come, vibration is felt well. The application is available Russian. The goods, as well as the store can safely recommend.
The watch received like all the rules
Fast send good quality for price. The Touch lacks 1 little sensitivity.
Everything works
In general, the watch came fully discharged, as well as a box from under the clock, even in the film was not wrapped (and in general, they do not look protected,)) but at the same time, it is very difficult to fix them on their hand, the interface of the clock itself is very much "floating", but even in this case is bearable, Magnetic charging is not convenient, I did not get to put it on charge from the first time, because it flies away. About the application-it is very scarce, the choice of dials is very small, but at least it works. About the accuracy of the pulse, pressure, blood saturation in oxygen-I do not know what to compare, but like a measure and figures shows, ECG-I do not know what what what it measures the pulse in real time for 30 seconds and displays the graph.
Great way
Came, the box is opened, the clock is discharged, now I charge, charging on the magnet, but very weak, the clock without film, as if they were used
Zegarek zajebisty. Z roku na rok kupuje nowe. Ale ten jest najlepszy. W 2 tygodnie dotarł do Polski. Bardzo dobrze zapakowany. Wszystko sprawnie działa. Aplikacja też super. Polecam
Very cool.
часы супер. очень все понятно и удобно.
Excellent product quality and price
Cute ++
Cool watches very quickly came to Poland, very satisfied with the purchase
As in the excellent description
Watch superrrr!!!!
Got it for about two weeks. Functionality of watches is outstanding battery life is satisfactory. Some cumbersome was to connect to phone: need an app. Other than that no complaints. Would be better if it comes with extra wrist straps. Silicon bands is quite unfriendly : irritates the skin
Its Amazing wonderful design and quality,
I'm very happy with the purchase, but, unfortunately, I did not understand how to connect Bluetooth to receive calls With the application, they were fastened, but the Bluetooth does not connect
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