Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice I love it❤️
Quality is very satisfied. Got what I wanted. Perhaps there are not enough additional slits so that it is possible to lower the laptop lower, because even on the very last it is quite high. But you can see the tachbar well)
It's plastic but it's going very well. I'm happy with the purchase.
Arrived to Israel super fast, less than 2 weeks!
All right with the stand, it's tough plastic and meets the specifications. Very good packing, without any damage to transport.
Good material a little plastic compared to another one you had purchased earlier and the firmer and different store aluminum material.
Good stand
The bracket is as described, it is non-slip and of good quality. Shipping has been very fast
The product arrived in perfect condition and is what sr sells but the delivery supposedly should have arrived in 10 days and it takes much more than 10 days
It's good for smaller laptops and macbooks. Not sure if this works with big laptops. However, my macbook 12 inch is still on the lower side for my eye level. But it's already in the highest position.
The only bad thing is it's plastic.
Fair quality for the price, but it works well and does its job
Very fast shipping, as described. Everything is perfect.
Excellent product. Comfortable, lightweight, easy to install, durable. It's the second I buy because I recommended it to a friend.
Very well presented and packed
As advertised. Tested and approved. Exact measurements. Well packed. Arrived on time.
Perfect in every way. Good construction and the cover you keep is great.
The stand came faster relative to other orders. Packed in a special storage bag that I accidentally cut, while opening the material-plastic, it seems fragile but the laptop keeps well. With it it is much more convenient to look in the screen, but the print is not very) in general the purchase is satisfied :) the store and I recommend
Good stand, everything is fine. The parcel was packed in Pu film, the delivery was-11 days to new mail.
Excellent Product, served for my Huawei Mate D14. The plastic looks fragile, but keeps the equipment. The holster they add is very good.
It came much faster than I expected! And I love it.
Normal stand, comfortable, light, in appearance quality
Es la segunda vez que ordeno la primera vez para un regalo y esta vez quise uno para mí, como siempre el envío muy rápido y estoy muy feliz. Super recomendado este producto.
Delivery was fast, product was as described. Very satisfied and would buy through this store again
All as in the description. The material is plastic, to the touch is fragile, although in fact not so. Delivery is very fast