Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super, very nice item... Fast delivery.
Came very fast, excellent product quality!
Unfortunately, a little bit has come split, but you can still use it. Opened a dispute, most of the amount the store returned, thank him for it. Packed was good.
The product corresponds to the description, the quality is super, the box is not crumpled. Seller recommend. With the store did not communicate
Amei super I!!!!
Very nice, good quality, like in description. Was waiting 3 months.
well costs every single cent i paid. fine and cool
I liked the goods, packed perfectly, came very quickly to Moscow for a week
Great quality item. Shipped very quickly.
very well packaged
Maravilhoso!!
Arrived in 18 days, super fast! Excellent quality and is indeed stone. Perfect! Following photos how arrived (already had open), size compared to my hand and luster reflected by stone!
Very satisfied, I already bought a second as a gift :)
Excellent , very satisfied.
I loved, very fast and well packed, could resell 250 real
The goods came very quickly, in 7 days it's fine. Everything is whole, and it works, only on the scraper there are small chips, and so everything is fine. Packed in a bubble, I liked it. Very nice to do massage and the price is delicious 842 rubles. And ordinary shops for one roller only offer to pay from 999 rubles. so I consider a profitable purchase.
Everything is super! The shvidka delivery to the city of exobust!
Good Goods!
Užsakiau 4 sykį, Geras, greitas pristatymas
Thank you. Everything is perfect. Good quality, fast shipment. Best recomendations!
Adore this . Thanks to the store!
Top quality product, arrived in 15 days here in Fortress .. Loved and best was the price 6 cents ..
Nice thing. Really cools
Everything is fine.
Just like the description. Good size and leaves a very nice feeling on your face. Shipping very fast.