Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
To Moscow 3 weeks. Good brushes, packed in factory boxes and in packaging bag with one layer of navel. Nothing's broken. Several cleaning modes, timer 2 minutes with 30 seconds interval, everything is standard, simple, convenient.) In the set with a case of 2 cleaning heads, we ordered an additional 2. On the salad brush there is another button responsible for the power of pressing when cleaning (three modes), in my opinion, it is not necessary, because. In addition, there are 5 modes of different intensity, choose any.) The cleaning head does not fit tightly to the body, there is a gap, apparently so conceived, there was another sound brush, there was a butt up there. Let's hope that they will last a long time, because you get used to perfectly clean teeth.))) the previous served for 2 years and just stopped turning on (took from another store).
super!
Great brush! Very quietly works, the bristles are soft! The parcel came quickly! Good faith store! Recommend!
Very good quality. Wireless charger.
Produkt zgodny z opisem. Produkt sprawny, działa bez uwag. Czas dostawy wynosi 12 dni. Polecam sprzedawcę. Product as described. The product is operational, works without any comments. The delivery time is 12 days. I recommend the store.
A grade
towar dobrze spakowany, u mnie po 14 dniach
To drugie zamówienie dla znajomych , swojej używam od prawie 2 miesięcy i jestem bardzo zadowolony. Polecam wszystkim . Dostawa do Polski 20 dni .
Recommend this shop shipment dotarła within 2 weeks. goods consistent description quality brush very good working quietly comparable with many famous companies but at a lower price. Final Evaluation very good recommend this goods.
Super.
All according to the description. Fast shipment. I use toothbrush from week and I am very glad.
Thank you, requested that they sent earlier for a day from the original date, and came even earlier for 3 days. I ordered to other friends, now I will have all the time. I myself use the same for more than a year, very satisfied!
Like the brush. Love brushing experience which is both safe and effective.
For 2 months to Moscow reached. At the sight and the quality of the good look in the work. I'll unsubscribe later.
Quality corresponds to the price. Very good brush
The brush is cool! Powerful, at the very first speed very well shaved, did not dare to try on others, this is my first electric brush! Packed well, in cortbeu and mica, you can order for a gift. Quality is satisfied, I recommend the store!
Excellent brush!!! Very well done. I advise you to buy!!!
In contrast to the last time (4 months) it came quickly weeks for 3 until they opened then I will add. The box can ideally be ordered as a gift! Recommend
All ok to description
Everything is exactly like in the photo. Already bought this company one brush. Long holds the charge, more than a month. But like all the ultrasonic brushes fail in a year. Since you are satisfied with this model ordered.