Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gloves are excellent. Well fix the brush. They cost their money. Delivery to Moscow is a month.
Thank you! Nice gloves.
Nice gloves. Thank you store.
Perfekt
At first glance, good gloves) it is necessary to try them) it came quickly.
They look great. Not tested yet but quality seems OK. The Size could be bigger. Hope they will become a little wider during wearing.
Great quality gloves! M size fits perfectly my small 10cm width hands. I am completely satisfied. The store has great communication. Will definitely buy again from seller.
Super. Recommend.
pro
Норма
Ottimo prodotto.... super veloci..WOW
Super fast 20 days approx. Good quality
Perfect size, good quality, very fast shipping. Most recommended ✌✌✌
Excellent gloves, already tried
Super!
Good but it have a stinky smel
Excellent product I demand one week shipping to chile good quality
Good impression and in plain view good quality.
They do a little damage, it's true they're cheap and you can't wait any longer. More ergonomic than everlast but worse material
Good Quality Son.very happy with them
Shipping very fast, received in Spain in two weeks. The gloves are very quality. They are quite padded but at the same time the hand breathes well. I tried them in Bodycombat classes and they go great
Nice gloves! I took the size "M" (who is interested, I measured my hands in the photo). The parcel reached Voronezh in 9 days. Thank you!
Nice gloves. Son's happy. I bought gloves and the next day my son changed his mind about everything in the house. Hands are whole. Recommend
Perfect! Perfect! For initiation they go very well!
Best Glove already bought in life and I workout karate there 20 years. Perfect workmanship, well acouchoada and in the fist has three velcros to hold the glove in hand. Like D + and will buy more, thank you store for sending so fast. Arrived in less than a month.