Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came within 10 days. The quality is 10/10
Fits well! Strong quality.
Very good quality, they feel good in the hand.
Ordered 2021-03-15 15:57, received 29.04.2021. The track was not tracked until it entered the country. Packing and content is intact. The material is pleasant to the touch and elastic, dense. Only, subjective, does not pull on 14 oz, my old hayaboos 12 oz is just a little lighter, IMHO.
Thank you. All Super
Gloves איגרוף top, sitting Superior, thank you very much. Recommend.
Excellent conditions, I loved them, they made me in time. Very good material
Ordered the color and weight I need, then the delivery delay and the answer is that there is no such color, although on the site it was premature available for order. They offered to choose another color, I chose, but I was sent again the wrong option. Weight and size approached well.
Excellent quality, very worthwhile. However recommend always buy 2 or 4. More numbers I use 10 0z Brasil. But bought 12oz and was just hand 10 would be small, watch the numbering. The product come in less than 30 days, super fast
super
Nice gloves!
Everything is super quality is excellent, delivery is fast, in the case did not check yet...
Very good, quality
They look really good, I ordered 12 ounces. and they fit best for woman hands. For a man (1.85 m) i can get my hands in the gloves but a bigger size is better.
Great product
For this price even more than, a little while it is not clear, there is discomfort (a strong bend as if) can just not get different!
서비스 고마워
Cool gloves. I ordered for kickboxing
Delivered in 10 days to Moscow. Against the background of a dozen gray packages, this order in a green package :) with the appearance of everything qualitatively, the rest only time will show. Stink.
ВСЁ отлично подошло доставка быстрая советую!!!
They look good quality. Comfortable and fast reception
Not bad quality
Good !
Good gloves, reached in 2 weeks
It’s great, I will test it on training. But for that money it’s amazing. Highly recommend ;)