Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality! Complete absence of an unpleasant smell in the goods. Stretch, dense.
All is well, the quality also liked. I recommend the store!
At the foot of 30,5 cm approached.
Knitted neat, dense, pleasant to the touch
The goods went to Barnaul in a month. The whole thing. Quality is good, as will be worn will write later. Seller recommend.
Very fast delivery, faster than expected time. The quality of socks is good. If you have a size 42-43, it is better to take socks of a larger size. In general, I'm happy with the purchase, I recommend!
Thank you store for fast delivery. exactly 12 pairs. socks are good
good quality slightly synthetic flawless socks unfortunately slipped for two weeks due to the Hungarian Post
Socks came to Ukraine for a month, I recommend the store
OK
No box was there, came in the package, the packaging is the simplest, no bonuses were pure 12 pairs of socks. How strong I do not know but in quality like norms. Delivery is fast, as you advised there.
Delivery in 8 days super
Just like in the photo to the touch they seem very good
Order prishol quickly, swing me off, took on 44 size, everything came up.
Order made 21/02, received at mail 09/03. The order is satisfied, thank you
Good quality, shipping took a while, 12 pairs come, highly recommended
Quality is good, wear enough for a long time.
Let's see how long they stretch because they don't look too long.
It came quickly, looking normal
12 paar sokken, 6 paar grijs en 6 paar blauwe herensokken. Zijn heel fijne sokken en ze passen op veel schoenmaten. Ze zijn dus heel gemakkelijk te bestellen en passen bijna iedereen en passen bijna onder veel verschillende kleuren broeken.
Recommended‼️ Super price-performance ratio‼️ Turbo Fast delivery in Switzerland (14 days without extra cost‼️) And in resalable condition arrived‼️ Thanks to the store and shop for the fast processing and sending, sincerely, Thomas☯️
Socks good store's rekamendu
The order came in a matter of days-very quickly. Socks approached my 47 size, but slightly shorter than mine (see. In the photo). I'm happy with the purchase. Thank you store!
Good socks and came quickly.
нормальные носки..