Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order already the second time, the product is cool, I recommend.
fantastic jean for my husband!! the fur inside is so warm and the number as they recommend
Good size, warm are good for cold
The quality is excellent. On the European XL took the 33th size. Came up. The number was tracked. Delivery to Estonia about a month.
Very good pants. It looks quality and arrived fast.
Jeans are excellent! sat perfectly. I will definitely order in this store for the whole family. fast delivery. definitely recommend!
Посылка пришла быстра за 3 недели все удобно мне нравится
They are well finished, they are nice, they are comfortable, the size chart is not correct, for waist with circumference of 100 centimeters the size 40 is large there are about 20 centimeters this is valid in several shops where I bought jeans, For waist of 100 centimetres circumference instead of size 40 the size 38 is better and there are about 10 centimetres left, to me they fit well and the subject with a belt, Maybe size 36 is more the right size I haven't tried it because I'm afraid the legs will be too fair, they're good pants and good price.
Nice jeans. Very warm everything is super. On height 176 cm long just right, size 34 is free. Fast delivery in postomat.
According to the dimensions of the table and naturally too large.
Jeans are good. warm In size, my height 186 weight 104 came just right
Jeans are very satisfied, go size in size, delivery accelerated, supplier recommend
Quality is good. 32 size approached 170/65, if you wear pants.
Die Qualität ist gut Lieferung erfolgt in drei Wochen und ich bin sehr zufrieden mit der Ware
Delighted with the product, right size, I ordered another one of a lower size because I like them very tight and being elastic there is margin, they are very comfortable, like being in pajamas
The order was delivered 28 days to St. Petersburg. At a height of 175 in length is excellent, did not sew. These are my second winter jeans, bought in this store. The first took the whole winter and for a couple of seasons they will be enough. Pants are warm, with fleece, the quality is very good.
Many thanks friend, jeans cool, for the winter now only, I advise all the store, quickly sent and a handbag with a buckle cool, thank you, all the best
36 size per height 184 weight 90 !!!
Посылка ехала чуть меньше месяца, отслеживалась. Упаковано хорошо. Джинсы хорошего качества, все прошито хорошо. Ткань на флисе как в описании. Размер оказался чуть велик, но незначительно. Заказывал по размерной сетке. Отличные штаны.
Excellent quality jeans.
I recommend the goods and the store
Nice and warm
Delivery to Moscow 11days. In principle, good jeans. These sizes almost correspond (maybe a little more), but given that the jeans are elastic, you can take a smaller size, then they will be denser. The lumbar stretch, the style is designed for a large ass and thin legs, will not go to everyone. Sewn neatly, everything is sealed, do not complain. Yes, the material is painted, carefully when washing.
Excellent quality and perfect fit. Super satisfied. Recommend.
I take the second! Everything is super! Good Goods and store! Recommend!