Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super satisfied with the product, excellent quality and finish, so pleased that already ordered another, delivery very fast. Recommend the product and the store.
Height 175 weight 100 sat perfectly
Доставка супер быстрая 6 дней через DPD и пункт выдачи. Джинсы хорошие, по размеру и длине подошли, флис хороший теплый. К покупке у данного продавца однозначно советую. Спасибо, продавцу и АлиЭкспресс за быструю качественную доставку.
Delivery is super fast 6 days via DPD and point of issue. Jeans are good, fit in size and length. I definitely advise you to buy from this store. Thank you, seller and AliExpress for fast quality delivery.
It came quickly to Mari El, in 3 weeks. The height of 188 cm and 75 kg weight size 34 sat perfectly. Fleece is not the same as in the picture. As far as the bodies know now next winter. Quality and price is satisfied. Recommend))
Jeans came in small size. jeans are good. I will order a larger size.
It came quickly, with pradovets not socializing It's not super warm, of course, for the middle winter, the size of the width is exactly the length... or the fashion is so short for me...
My husband is happy. The 33th approached the European L/XL. Very high quality made. The number was tracked.
Delivery is super. It came perfectly. Only the bitch's right pocket is sewn. Thanks brothers smaller
Excellent goods, we take not the first time
Already the second pair I take...
Nice jeans. Factory sewing. Recommend
Goods received! Fast shipping! The size approached one in one! Quality is like good, I liked the color! I recommend this store!
good
All was fine, I am pleased) I ordered 33 for Euro 48-50. It is a bit loose, I would take 32 next time. But, if you live in Siberia and want to use 2 pair of pans inside, this size till be perfect )))
We did not like jeans. Regardless of the size, do not place wide legs. Very quickly the matnya will break. In general, very bad cut. The quality of tailoring is good, the lines are even, it's please all... Out of good. Material without features.
Good with size guessed 33 my height 178 weight 63
Prekė kokybiška,tinkamo dydžio,greitai atėjo... Ačiū !
In Khabarovsk, I received 19 days after payment. Okay. Tracked! The size of which advised (by height and weight), approached. Advise!
Corresponds to the description
Джинсы подошли, в самый раз качество на 5 баллов
Excellent quality, all lines are even, on the waist 104 size 40 sit idially.
Products from this store is always great, this is the second order that I made 。 pero' the zipper had broken once, anyway I repaired alone without mandarlo back 。
Excellent denim trousers with an inner lining for cold weather, feels very warm and pleasant. One month to arrive from Monterrey NL Mexico in standard shipping. I measure 1.75 m height, weight 77 kg and my waist is 94 cm and size 33 left me as well as seen in the pictures. I recommend these pants and also the store.
Good jeans warmed fleece. The truth for my height of 193 cm was not enough 2 cm.