Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
That's an awesome Coward and Mike! Recommend. Thank you.
All fits perfect (173 height and 75 weist).
Very cool, the size is the same, thin and stretches well
Corresponds to the description of fast Delivery in the national parcel liked the goods
Good, soft. True, it seems that quickly stretch. Let's see.
Came the goods in 3 weeks. Pleasant material, soft, quality is good.
Fast shipping. XXL at 50 size sits well. After washing will sit down. Fabric is good cotton. Thank you.
Nice T-shirts. Many thanks to the store
Thin 100% cotton, sat perfectly
Arrive in advance thank you store you at least you are honest with your customers I give you more than 5 stars❤️❤️❤️❤️❤️❤️
Excellent T-shirts, good quality, fast delivery
Quality is super. What was pleasantly surprised. Very nice to the body. Thank you.
Good T-shirts, this is the second ordered from this store, I will order more. I recommend the seller and the goods. Delivery is very fast.
An excellent set of t-shirts. pleasant to the touch. Neatly seams obrabtany.
Thank you.
Passt sehr gut bei 170 cm Größe und 76 kg. Angenehm zu tragen.
T-shirts are normal, took 2 XL day small But not critical. To store Thank you for fast shipment
This is what I call a very very fast delivery. 6 days to arrive in Belgium.
Genial
отлично
Excellent.
All excellent, they are of very good quality, I recommend them. He arrived super fast, less than a week.
Good product arrived perfect. It's small sizes to order 2 sizes more than normal.
Very lovely
Excellent T-shirts! I took my husband on height 180, weight 90 kg size XXL, sat in a tight, but I think later will be a little freer, as they stretch very well. Came very quickly, for a week in Moscow, took in a pedestal in a magnet. The material is thin, pleasant to the body, 100% cotton.