Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very well
Product as described. I need to test it and see how it works. Fast transfer from Spain. It's ok. Delivery time - fast; highest grade. Thanks for the promptness.
The packaging is very good and the shipment is fast! The store's service is great!
Wind turbine came safely. Low start wind speed,good output very nice !
Looks good, anyway I did not check functionality yet.
As described by the store, the tax was charged on the basic price and not on the shipping , but I did not try it and I will do it later. I recommend dealing with him and as requested with the MBT organizer.
Correct shipping and purchase
Fast Shipping ! It was sent from Poland. I got the wind turbine today.It looks great. Best service !
The store's service is great, the delivery is fast and parcels are well packed. Going all smooth!
Very fast shipping. I ordered from Poland to Poland. I received within 3 days. Prepares the mast for installing windmill. Later I will add information as works.
As described very good finish extra fast delivery 3 days Spain to Portugal very good store communicative Thank you seller, will buy more soon, note 100 like add more photographs but AliExpress not allows equipment manual + Installation Manual with photographs very good great professionalism by the seller, recommend 100%
Received the wind turbine yesterday. It has been installed according to the user manual. Everything is great! Thank you!
Excellent store
Very satisfied for this compliant product thank you to you little question I would like a mat for this wind turbine how to have a thank you for your answer cordially Guy
The shipment arrived very badly, enormous difficulties to get the goods. The store got the address wrong, did nothing to solve the problem, he just sent me the tracking which I could not use. Many difficulties to receive, sent with wrong address!
The package is very firm, the quality of the wind turbine is very good and the service is excellent. My family really likes it and I plan on buying another one.
Good service! Large wind turbine! Thank you!
the order was received in good condition though not tested yet. the response ability of the store is more than excellent. He is good.
Fast shipping,nice wind turbine. All is great ! Thank you !
fast delivery. i payd a suplimentary tax for i dont know what (32 USD)
The store's service is superb, and the wind turbines are also awesome! I highly recommend buying this!
Shipped quickly, from Spain. The packaging is great and the wind turbine is great!
Product looks very good. I have to test it. If it will work as it looks it is very good product for good price.
The performance of this wind turbine is excellent! The quality is very good, I like it!
Like the first time I bought this product, the dialogue with the store was excellent and I have nothing to complain about. Fast and efficient transport. I still have to test it and see if it is competitive and whole. Thanks anyway.