Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
На талию 74 и бедра 93 - 28 размер подошёл идеально. Тянутся хорошо. Утепление приятное к телу. Единственное, длина на рост 161 см выше косточки где-то сантиметра на 4. Носить с ботинками или сапогами.
Ginsy Duge class. The loop is not broken, ale ce second Dilo. I wear rosemir 29-30, from 79 cm, OS 103 cm, in the principal Dobra, in the Talia wide, and I wear a belt. Mayut thin fiber Flis yak insulation, I wear it at 0 - + 3 ° C, then I'm comfortable. On the River 164 cm is easy short, particularly yakshcho sidathy, ale is not critical.
excellent pants, the pockets are big. this is the second time i have purchased these jeans. love them!.
The quality is amazing good !!! And lovely hair band gift !!! Thanks!!!! I will buy more different color for winter!
really good quality, the fleece is very soft and feels great to the touch, I bought a 31 and it's a little big for me, I'm a 38 in Chile, nothing that a belt could not resolve though. very much recommend.
Came with marriage opened dispute, store returned some money, thank you
The blue Jean is shorter than the grey Jean by 7cm.
Very satisfied with the purchase! Jeans well sat down, the fabric stretches, warm, inside a good fleece. On the volume of the hips 102, waist 87 sat just, chose the size 32 and was not mistaken!!! At a height of 167 in length just, do not have to water!!! I recommend, you will not regret it!
Very nice, good quality, I was perfect, I am happy with the purchase, thanks
perfect fit, very cozy
Excellent!
I love you! They are exact!
Jeans are wonderful! 10 days delivery! According to the length of the OK, considering that the growth is 173. Corresponds to the dimensional grid. Very soft! The quality is super. Not full!!!! Very satisfied! Thank you so much! Not cut a loop, but it's not a problem at all. In a gift put rubber. Thank you.
Excellent Product, reinforced seams, is whole lined inside. For my measurement (1.65 cm and 54 kilos) the size 28 I stay perfect. I'm coming very fast. The closed eyelet is coming.
Wonderful! Bought size 28, was perfect, wear size 36 in Brasil, have 1,60 and was very good leg, not was short, very Warm for cold-2 °C River Big South.
Perfect fit. Size's from ordered size 30
I loved it! The perfect size, super fast shipping to chile I received today April 21 and bought it on March 16
Ordered on March 18, received April 5. all as in the description. at its size S, ordered 25 size. sat down in size. of course not particularly winter, but warmed. Planting high. The loop under the button is not cut. on height 164 length per time. Everything suits. I recommend to buy.
Jeans received on my height 172 cm weight 53 kg 28 size is perfect and length too
Beautiful jeans gradient Gray, same as the picture!! Arrived on time and perfect size (I dressed the a 44/46 and I took a 30) I go to brush to me that I have a little belly. Are long and comfortable, slightly elastic, and with the hole of the button to be drilled. Inside are with warm sleeping and arrive unwrapped with an elastic band for hair colorful and cute. Excellent!!! Have them taken all colors available for how i piaciuti! Li board, soddisfattissima!!
It is of excellent quality, arrived in less than a month in Chile.
Really beautiful. It was super. Fast delivery.
Super jeans! The dimensional grid corresponds.
I love it !!
Beautiful Jean arrived without problem