Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered on the 25th, came on the 3rd of February so very quick shipping. Also came in cute, secure packaging. However colours were a little duller in real life, but I don’t really mind, the main problem I had was sizing which was a little strange, I got an medium but if I wanted it to be truly oversized I would of gotten a large as medium was really lose in some areas but strangely tight in other odd places and didn’t really look oversized.
Заказала L, на свой 42 размер. Фото прилагаю. Ткань мягкая, цвет яркий. На кофте никаких опознавательных знаков что за ткань и как стирать, не ясно. Нить похожа на акрил, думаю в машинке стирать и отжимать нельзя.
Very fast shipping! Cardigan is so cute and comfortable to wear, exactly as pictured!
It's beautiful! It fits the description and the colors are beautiful! (the only thing is that it releases some wool but it doesn't matter pk is very cool)
Delivered in 10 days. Pretty, I took S for my size 38fr 1m56. The pockets are real and big. No washing instructions label.
Nice cardigan. Came quickly-about two weeks. The store sent at once. The code was served. Sticking threads are not, pleasant to the touch, bright color. There is a weak smell, I think, the first wash with it will stretch. Happy with the purchase. Thank you!
Very soft cardigan, small buttons, took the largest size, my height 160, I wanted to look as oversize, but in the photos the store still has it. Before Moscow drove a little less than a month, there is a small factory smell, I hope after washing does not sit down
The jacket is cool, took a larger size under the oversize, but you could take your own. It smells a little bit, but I think it will quickly disappear. The parcel was 14 days
I saw it a little more overside but hey my daughter is 1,78m and the arms that go with it is difficult to find the right size. She loves it very much and is happy.
Симпатичный кардиган, цвет как на фото, мягкий, не тяжёлый. Нитки не торчат, пуговицы на месте, пришиты добротно. Пришло в миленьком розовом пакете с сердечками UwU. На рост 165 и вес 50, брала М, село хорошо. (Обычно ношу размер xs/s, но так как вещи из Китая часто маломерят, лучше брать на размер больше)
Very happy! Arrived without worries, good quality. Predict bigger than its real size (I'm 1m55 and size S). Very comfortable
I loveeeee it, actually colors. I wish the length should a little longer but that's not a big deal
Fast delivery, khimozny smell, sweet kohtochka, as if tied someone not very good it's doing)
Golimai synthetic synthetic) already Tokam shparit. But it looks cute)
Very nice! It has the same colors as the one in the photos, although it's not that oversized. I ordered the bigger size, I measure 1,58 and I'm a little lower than the hip, the sleeves are the right length. The buttons a little loose, but it's easy to reinforce them. The material is very soft and warm. It has a slight chemical smell but after a while it leaves. I generally like it very much, fit with my aesthetics also arrived within the deadline, very quickly considering the current conditions. I recommend it!
It's a beautiful sweater. It took less than a month to arrive. Smells a little bit a think will give in a couple of days.
perfect
Beau cardigan pastel, envoi très rapide, par contre la qualité des coutures ne sont pas terribles et laissent à désirer..
사진과 똑같아요. 그러나 세탁 후 입어야겠어요. 검은옷에 개털 붙은 것처럼 털빠짐 있어요. 단추라도 잠그면 좀 할머니 가디건 핏 나기도 해요...ㅋ
솜사탕같은 달콤함이 느껴지는 가디건입니다!! 너무 너무 마음에 듭니다!!! 마음이 밝아지네요♡.♡ 빠른배송!좋은배송!♡
This look
exactamente igual que en la foto
Stunning
Super cute
I love it. It’s very comfortable and cute :D really quick delivery too!