Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All as in the description. Jeans size s approached the 42th size. They are really with an overstated waist and an elastic band. I needed just such, because. You can walk with the child and bend, not afraid to cool the waist, and the elastic band will not press. The height of 1.56 cm is longer than in the photo. Very satisfied with the purchase. Thank you
Sent the store immediately, delivery fast, size, color is the same. 4XL at 54. In the waist freely. On the height of 165 cm, I liked the long cm 3.I liked.
Delivery two weeks. Jeans are beautiful. Elastic waist. Size M approached at OT 75, OB 90. But on growth 165 I would like to be more authentic.
Well received the 9.06 2021 plus pants for autumn or thick winter. A little disappointed!!! No communication with the store PS not easy to buy pants no matching.
Thank you
Jeans for the summer, thin, almost do not stretch, for height 163, weight 70 and wide hips approached 2XL., the color is dark blue.
thank you
Super! Exactly what I wanted. Believe the store's table, not the reviews in size. Front deep pockets, behind smaller than usual. Pants are cool. I'll see how they will be worn and order another color.
Key 158. Yuan kg. Length fit good reviews. MIDI long and belly fat also grab me good sound.
super qualité,jean épais et taille très bien ,ça valait l attente de 5 semaines ,merci
superbonitoo ,la tela es bastante buenoo igual a la imagen
Jeans are gorgeous, dense, stretch, on the parameters 86-105 took 2XL, height 160. As if on me and sewn) order other colors, so that there was a choice
With pockets at the front and back, wide rubber at the waist, I haven't been able to test them for having a scayed leg, put on top of them. Fast shipping.
The fabric is fine just there than to take a bigger size I took M and this little one
Sewn very badly. Threads are accurate. Side seams are sewn with light threads. They move and they can be seen. Not very good.
Jeans are good. The fabric is dense, but not thick, it stretches a little (very slightly). For summer cool weather will do. Wide elastic at the waist. There are pockets on the hips and behind. I ordered the size according to reviews. To my height 165 cm, length to the ankle. On the volume: waist 95, hips 117, size XXXL sat perfectly. The quality is excellent. I really liked it. I recommend to buy.
The quality is excellent! dense-good will be for spring and autumn. landing is good... But with my height of 166 and a weight of 83 kg, it will be necessary to re-order to 3XL or 4XL. these gift girlfriend-5XL. I recommend!
Very good quality, exact size, delivery was earlier than expected.
Заказом довольна, продавец быстро доставил мой заказ, спасибо ему. На мой Российский 52 размер Я взяла 3xl на мой рост158 немного длинные после стирки я укорочу. Броки не стрейч, но хлопковые, приятные к телу.
Trousers very cool. I am satisfied. Recommend.
Great jeans! All in size and excellent quality, very comfortable. Thank you very much!
Great pants, the best in my life. At OT 74 about 96 is ideal, at a height of 157 close the ankles. I'll take more.
ziet er netjes uit, goede kwaliteit en een snelle levering. normaal maat M nu maat XL past precies
Chic jeans, clearly in size. It's like they made it for me. They sat perfectly. My parameters 86 cm waist, 106 cm hips, height 170 cm. Sent quickly, came quickly, the color is wonderful. Pockets are good. Very happy. A little short, but I love them, I wrote it for those who care. Thanks store
Cool jeans!!! Qualitatively sewn!!! The size approached perfectly!!! Comfortable Very!!! I really liked everything! To the store Thank you so much!!! Highly recommend!!!