Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The color is different from the photo coordinate, but still not bad, closer to mustard than to caramel, as indicated by the store. By the size approached L well: OG 92 from 68 to 94, height 159. sidewalls of panties are different in size almost 1 cm, there are dark spots on the bodice, but. Swimsuit-4 with a large minus. Opened a dispute for a refund part of the funds.
I liked everything, the color came as I ordered. The parcel came quickly, took off one star since one seam is ugly on the bra and stick out threads on the panties. But for such a price is cool
Ordered yellow, came red, opened a dispute, immediately the store closed, returned the money the swimsuit itself is dense, does not shine through, the seams are even. Panties are a little low, would be larger than L, I would take.
Product such as the picture. Advise you order size bigger. Not recommended for people with large bust.
Swimsuit received quickly, within 2 weeks) The quality is good, for such money it is just perfect the only one ordered Brown, and the alien mustard color is good)
Swimsuit came very quickly to Ufa in 2 weeks, the quality is good. Recommend
Swimsuit is not bad, but I did not fit. Top with inserts. Pselling in Krasnogorsk or in Moscow. Write rtyy8 dog ya.ru. Size L
Cool swimsuit, on my Xs came up perfectly. The material is super, sewn cool. Definitely recommend.
I took the size m. In itself, thin physique, in ordinary life I Wear S, the size M came up to me perfectly. Therefore, take on the size or even two more than your own. Came to Ukraine quickly.
Купальник продавец отправил сразу в день оплаты, до Ростова дошёл за 7 дней. Купальник и правда маломерит, на свой размер М (ОБ 98, ОТ 68), почитав отзыва решила взять L, как оказалось не угадала. Трусики все равно маленькими оказались. Верх сел нормально, цвет очень насыщенный. Прежде чем купить, почитайте 100 раз комментарии девчонок, и не ошибитесь с размером.
All as in the picture and very fast delivery. Recommend
L Ka sat down as it should. I liked everything. I'm happy. Advise
Swimsuit of good quality, came very quickly, to Bashkiriya in 10 days. On the parameters 90-68-90 came the size of L. The material of the swimsuit does not stretch very much. And it will be better to look at the ideal figure, because to the chest it flattenes, and on the Pope strongly pulls and cuts, and if the middle of them is going.
Супер купальник, хорошо съедим и материал хорош, размеры совпадают
Perfect quality
Took about a month to come but fit just how I wanted it!
Good quality, fast delivery. On the parameters 87-63-91 the top sat normally, but the bottom can be more. Took the size m
In my 42 villages is perfect, the quality is very excellent, thank you❤& Middot;
Very nice
Good quality. Thank You
Excellent bikini, the fabric is nice to the touch and does not translate. The color is beautiful! I also arrive in less than 1 month in Chile. Very happy for my purchase, I will certainly buy another thank you!
The color is actually bright, as in the store's photo. I wear S, I ordered M. everything came up
I took S, height 170 parameters I do not know exactly, but everything came up
Good swimsuit
Eng/Rus. Very good purchase. Glad with it. Got L size however I'm m and it fitted well. Malomerka. I took L on my m and came up perfectly.