Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in good time and in good order (packed safely). Looks good, but as it's a gift for someone I can't say anything about the performance. See pics, it's really cute. Everything fits together very well...can't wait to give this gift to the recipient. This vendor is highly recommended...5 stars all the way.
Ok!
Tt first i had an ESR brand holder and now i ordered a Joyroom holder, i like it more because its magnet is 20-30% stronger than the ESR holder. I am very satisfied with this product.
Package was a little crumpled but inside everything was as described. Arrived in Pakistan in around 45 days.
배송 정말 빨라여..
Attaches firmly, the phone holds well, charges well
Excellent and I get here super fast.
When using the provided magnetic disc, the grip is very good! But keep in mind that using with a cover without magsafe and without the provided disk, the phone will fall very easily.
Quality-Super! The magnet holds perfectly, charging works, the animation on the iPhone appears. Fastening of excellent quality, very pleased. In the kit there is a plate for phones without a magnet. I recommend to buy!
I have Samsung S9. The 15W charger for the machine is very small, take more powerful. If you have a navigator and for example a player, then the power is enough to support what is already in the battery. Well, it should be taken into account that through the silicone case this charge does not break, which means the magnet (it is large, the entire width of the phone) will need to be glue
Great stuff. Charges perfectly only does not hold the phone firmly. IPhone Mini. Maybe because of the store's design recommend
Well holds the iPhone 12, does not hang out in the grille of the duct, fast charging with the MagSafe animation I use the joyroom memory in the cigarette lighter.
The order reached in 3 weeks. Packed well. Whole. When charging blinks after time, charges intermittent, torn from the outlet, then the norms work, it is necessary to think about it.
Moscow reached 5 days. Everything works fine, iPhone XR holds perfectly
Delivery 2 weeks in the Moscow region, with the store did not communicate, the quality is good
thank you Fast shipping very stable smart piece
Not compatible with magnetic shell for cb case
The goods came, waited a long time, the goods came mint, until I checked how I checked the goods I did not write off, inside the product there was a whole, visible violation violation violation
Pros: The device itself is very high quality made, has an excellent holder on the ventilation grill. The holder is aluminum clinging very firmly. Cons: charges not with all the wires and only 5-7 watts. Fast charging will not turn on and does not appear animation on iPhone 12 and iPhone 12 pro.
Without a Cover, the iPhone 12 Pro Max holds perfectly. In the case is not very. But charges.
Very good the ょうひんとてもおすすめ
iPhone 12 Pro Max держит неплохо , есть заставка магсейв при подключении , вроде неплохой девайс за свои деньги , в комплекте ещё 1 наклейка , можно приклеить на чехол или ещё куда
Have three weeks on my goods maintained, am but very satisfied with the product.
Charging fire! Super convenient holder for the phone. Took on XS Max, keeps well.
Excellent quality