Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cycling glasses received in excellent condition, thanks.
Excellent workmanship, fast shipping.
Glasses 10/10, the quality is super. Of the minuses-a very long shipment (for that reason), but the store was in touch all the time and answered all questions. Very suggest
Perfectly matches the description!
Really fast shipping, arrived in 14 days to Poland. Glasses are comfy. Didn't used yet on bike, but I will update it later. I tried to shake my head to drop them from my face, but they're still hold on my ears.
Very fast delivery! A lot of lenses . Soon see effect of all. Thanks store! Recommend 100%
Fine with that price.
Quality and comfortable glasses
Great product and received fast. Received in 15 days in Taubaté sp. Worth buying.
They look good quality and super fast shipping
Excellent acquisition, well built, comfortable and beautiful! Recommend this store. Arrived gyn in 22 days.
Very beautiful the glasses. Really liked. Delivery was also very fast, arrived in just 18 days! Recommend.
Very good service, the product arrived on the right date, excellent value for money.
Very nice material
good quality vs price
To the end I am not satisfied with the quality of this product, plastic could be better, I have old glasses-party and there it looks better. The following pictures.
To Novosibirsk in 15 days the goods came. The second is already, for a change. The quality is excellent.
Receive in good condition. Very good quality material. They give you a cleaning cloth and bag also. Love this colour lens.
Excellent product, and I arrive within the agreed time!
The product arrived very fast, relative to the price is very good product.
Glasses very well built, good protection, good appearance. Arrived gyn with 22 days.
Very cool
Very good full recommended
Glasses of very good quality, is well packed and protected by the case. Arrived very fast and recomendadíssimos!!
All according to the description. Glasses do impression. Look sensationally. Nobody would not was made by this product for the price. You can use these glasses literally everywhere are multifunctional. Recommend sprzedawce Recommend product. Shipment 10 days Rewelacja