Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Printing is not bad, threads do not stick out At size s took XL looks amazing Fabric rustle, it does not interfere with me It came two weeks before Yekaterinburg
beautiful stuff
Je valide mes ptits loups
The fabric is light, pleasant to the body. In general, in the summer on top of the T-shirt is the most. Write something about the clarity of the print, but it's okay with me
Good, but short)
The kimono is beautiful but pulls a little pro blue and black. The pattern also is beautiful, but not so defined as in the pictures. Overall I loved, have 1,58 height and size was perfect for me. Was sent and arrived super fast, overall I'm very satisfied.
Nice kimono. 100% thin cheap polyester, highly electrified. The fabric on the store's photo looks denser. Very fast delivery order 2 weeks. Mannequin 46 size (Russian) kimono size XL. The drawing is well printed.
Fabric fine, arrived in 7 days
I liked it! Delivery is long, one and a half or two months in the Moscow region. Sits well. The quality of the synthetic fabric is solid, but it looks good.
Purchase for a gift. It came quickly. on the Ob 100 pants sat perfectly.
Very cool, I like it
All very well, I recommend!
I ordered the goods 21.05, and he came 14.06. Size XL for height 155 cm and weight 45 kg, looks like an oversize, which in principle I wanted, although it was possible to take one size more for full happiness. In general, not bad, it confuses only a print that does not match the description, slightly brown shade, not white. 8/10 S
On S took XXXL, it was necessary to take 4XL, as the desired effect of the oversize did not work. In the end-a little loose cape, it looks not bad, but not as desired. To the quality of the picture, it is this model that there are no complaints, the fabric is light and pleasant. Shipping is super fast for AliExpress
Very beautiful. For your money especially. It's on time. Tracked.
I could not help but leave my feedback so that the Mirror did not wash. Exquisite, very good printing quality, the seams are perfect. Novosibirsk reached two weeks.
Quality norms, I would like to be longer, I recommend
160cm, 47kg took L(oversized for me). THERE IS NO BELT (I already had the belt at home)
Pretty fast delivery, about two weeks to Ukraine, on the height of 175 and weight 70 took the size of 3 XL, sits well, freely, synthetic fabric, which is quite expected,. corresponds to the description and picture
Everything is good, if you take large sizes. The only negative is the fabric like a raincoat
Kaif Kimano
Suitable for any size from XS to 3XL and more. Great stuff.
Excellent kimono, everything came up
Super! Very nice looks, the fabric is pleasant, not electrified
All ZBS)