Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very well approached, the package is excellent, special thanks for the insole... responsible store .. I take already from him 3 pair, I'm happy!
Came as always quickly and qualitatively packed. At this time with the size did not guess, somewhat small.
Good, quality, comfortable slippers. Soft, springy, like sneakers. Hold on to your leg. I wear 43, took 44-approached. The store quickly sent, quickly came. Recommend.
Продавцу ставлю пять балов отправил быстро и товар пришол очень быстро качество за эти деньги неплохое спасибо.
Came quickly, in good packing Therefore, they did not hurt, they look decent, comfortable, took a larger size (they need 42 took 43) sat down well. thanks to the store.
Croses fire, everything is clear. Recommend
Excellent. Go size in size. As a gift-insoles. Thank you very much
доставка быстрая! кроссовки хорошие! муж ещё не мерил позже дополню отзыв.
In Lidu it came in three weeks, the quality is super, took on a larger size (Wide Leg) store recommend!! bona is super!!!!!!
I did not think that it would be confusing, well, good quality shoes were mistaken. It's a pity that when I paid I forgot the promo code in the lead, and the fire is okay. I just asked to send the size according to the table.
Light, breathe, comfortable
Кроссовки отличные! Заказываю уже второй раз.Первые проносил всё лето, ничего не оторвалось и не отклеилось. Очень лёгкие.Заказывать надо на один размер больше. Первые заказал на мой 43-43, были в притык. Сейчас взял 44. Самое то! Достака 2 недели. Продавца рекомендую!
16 days to M. O., everything is fine, ordered 2 pairs-a request for insoles confirmed, but did not put in any...
Sneakers are not bad but the size did not fit. It is necessary to take the size in size (do not malomerit). Delivery two weeks
Мне не подошел размер. На длину стопы 28,3 см оказались впритык. Перезаказ на размер больше.
Очень удобная обувь, отличное качество. Спасибо за дополнительные стельки.
The quality of the products is excellent, arrived in Uzbekistan for 51 days, soft, durable, beautiful design, everything is fine. I bought many times in this store, the brand bona always justified my trust, special thanks to the store for additional insoles. Recommend.
Delivery super-12 days. the goods are fully in accordance with the description. Special thanks for the additional insole. The store is one of the best on Ali, normally communicates, quickly answers questions. Crosses are light, I'll look at how much is enough. At 43 I ordered 9.5, slightly free, but I wear it. Who needs to back-to-back at 43 take 9.
Fast shipping! The size could be taken in size, at 43 took 44, for the summer a little weak, I'm afraid to lift and will fall off. In the rest everything is wonderful.
Delivery of twenty days. looks beautiful. on the sock let's see. rhodoshla in size. glue sticks out of the sole it is also on the grid. for such money
Light, air sneakers. Quickly came. quality is good. at its 44, took 45 came up perfectly! Seller thanks! Recommend!!!
Bona, as always, everything is cool. Very light and comfortable. I wear 43,5-44, I ordered 9,5. Recommend!!!
I take the shoes of this brand not for the first time, while there were no problems, everything suits.
Came quickly, the parcel was tracked. Were packed in a bag. There is a smell, I hope it will quickly disappear.
Посылка с момента заказа дошла за 14 дней (через магазин Пятёрочка). Упакована очень хорошо. Товар качественный, соответствует описанию. Продавца и магазин рекомендую!