Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
10 days delivery. Quality is excellent. They look tight, as in the photo. The smell is present, I'm sure it will fade. I took it not myself, I can not say anything in size yet. Based on the size of the foot. The price of course rose significantly. I myself wear only this brand of shoes. Everything is completely satisfied.
Кроссовки получил в отличном качестве. Упакованы были в пузырчатом пластике и в черном пакете. Данной фирмы BONA ношу уже 3-ю пару кроссовок. Подошва очень прочная. Прежние кроссовки прослужили 5 лет. Оцениваю продавца в 5 звезд. Рекомендую данную фирму по соотношению цена-качество. Спасибо за качественную обувь и обслуживание.
Ordered 04.04 received in the Nizhny Novgorod region 21.04. At its 44, on the table of the store took 45. a little press. decided to replace the insole. Made normally. shoes are not for warm weather. there is a light khimozny smell. took for 1470₽.
The stop I have 29 cm, wide, narrowed sneakers do not roll, I was looking for summer for cottages and trips in the outside for drinks. My weight is 135 kg, so it was clear that the shock absorbers keep my weight and I put out 5 points to the Chinese, well done.
The order came in 18 days, quickly. Quality at the height, before that took White the same 41, but on my 40 straight back to back, on this took 42 more and straight perfectly sat.
Croses fire. Here I bought it for the first time. And so in our city in the store they took perfectly worn. That the original is not sure, but it is done neatly without threads sticking out. Insole alone came in the cross. Branded. Sizes exact. We came before the deadline.
Sneakers are light and comfortable. I took on a larger size, but it was necessary by 1,5 or 2! I hope they are carried. Special thanks for the additional insoles!
Если не считать путешествий по России( до екб и обратно в Москву лишний раз) то доставка быстрая. сами кроссовки лёгкие, стелька необычная -со взъемом к пятке. брал на размер больше-норм.
Дошли нормально качество не плохое взял на размер больше всё подходит нормально
Good product. Enough for 2 years personally to me. Quality is wonderful. Shipping fast but delivery 30 days ..
Excellent croses. I order the second time. Size take more
Croses of good quality, already the second Rard I order from pradovets
Great for me. I buy the second of this company.
We recommend this product and store very satisfied. delivery fast, packed very well, excellent quality
Within 20 days finally I got it.looks good ,light weight + nice grip.thanks a lot
Packing super, to St. Petersburg reached quickly 14 days, with the producer did not communicate, beauty as in the description of exactly the same.
Excellent sneakers, I order not the first time. The whole family goes to Bona. The main advantage: price-quality.
Good scraps