Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel reached Borisov Belarus in a month. Packed in a large bubble film. At its 41 ordered 8.5 came up perfectly. Used to constantly buy in the market Bona, when I saw here, and even for 18 $, I ordered it. Quality is real, very satisfied, I will still order White classics.
The store did well, sent quickly as requested. The total delivery time to the place of delivery by Russian Post is 11 days. Sneakers correspond to the description. In the original as in the photo one in one. Orthopedic insoles, sewing quality. A year ago I ordered a different model from this seller, there are no complaints. On my foot size is 30 cm, ideally 11 size on the seller's grid. I present one photo in a couple of these sneakers and last year's in which the spring, autumn and winter passed, including rolling them in the mountains of North Ossetia. I recommend the store and the seller.
This is my second order in this store. Shoes are firm we have been wearing for a long time. Previously in Russia bought. Shoes comfortable, worn well (if the leg is not heavy). The store sent quickly. I got it for 10 days. The shoes were packed in an air bag.
Cross-ups diisli for 25 days. Bona yak play on the aerial. I lock the Daniya brand not once.
Class! Came for a week The main parts are made of leather, There are a couple of inserts from Pu. The quality is excellent! I advise you to buy, you can not find shoes for such a price! On sale 1500₽.
The size of the different grid. No smell. Good ones
Excellent quality! I recommend the order is satisfied! Of course, the glue is visible in places, but he has some special wear of croses for 4 years and throw away because he is bored! I will definitely order more!
Sneakers externally excellent, size one in one, delivery three days in the capital. Slightly disappointed with the condition of the insoles, they are not glued. Wrote to the store, he immediately replied. Writes that: "On the insoles a layer of hot glue, and when you wear everything glued." Let's see. I'll add it later.
Paid 17.03 received 04.04 shipping misexpress, At our 41 took 42 China, the size approached perfectly. Quality is good, you can take, shop and store recommend!
Excellent quality for this price
As always excellent! Delivery fast to the Mail.
Not the first, and not the last of my Bona. For the season is enough. For this price itself. I'll buy more. Weaknesses: heels. Quickly enough wipe from me.
Sneakers I order not the first time. quality is good. fast delivery is well packed. I recommend the store
Delivery to Tomsk in 10 days. sewn neatly, the description corresponds. On the size 42,5 took EUR44, came just right, it was possible and for more. On originality there are doubts, sent without a box, but soft insoles, comfortable footprints inside the sneakers and of course the price of the goods outweigh all doubts.
At 40/41 my size, stop 155 cm-croses 41 butt. I removed the lining under the insole on the heel and became just right :) I take such a Bona three times. In summer it will be hot in them
Class krasovki size corresponds to the purchase of 42 size 8.5