Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love these cables. The whole idea of detachable connectors and magnetic attachments is awesome. The only design flaw I learned hard way today: the magnetic tip of the cable may accidentally stick to some piece of metal (a pen in my case). Doesn't feel very safe.
Ordered usb-c and mini-usb plugs. Works phenomenally, took a while to arrive but once recv'd, no problem whatsoever. Would recommend to all.
It’s cool stuff. You can charge anywhere you want . It’s very stable. You can switch different kind of phone. Very convenient.
I rated this low because of 3 things: 1. The magnetic connecter is round and sticks out of all phone cases. It’s quite annoying. 2. The magnetic strength is weak and disconnects frequently. 3. My iPhones and android devices took much longer to charge. Except for this, the cable itself works okay.
Fast shipping and good quality. I usually except less when buying online, but the magnet is strong, and charging works.
Got it on sale and happy with the deal!
This is a Great product but this is why i gave it 3 🌟 's. I would really give it 3.5 but 2 of the biggest things i have a problem with is the 3.3 ft cords are not really long enough. Also the magnets are not really strong enough and the little adapters are a little bulky.
The cable is excellent, 1A keeps it clear, at 2A the load slows the voltage to 4.7 v. the seller Thanks +++
very durable charger. the connector can be inserted into the phone and keep it from dust. i and my spouse have different type of phone and we can share the cable easily and convinent.
My charging ports on both my phone and tablet were too loose to hold a regular charging cable, so this solved the problem.
Good magnetic cable, very simple to use and convenient! I am glad I managed to find such a good value for money
I like the magnetic on this wires and how easy easy to use also I keep the tips plugged in phones that keep the charging port away from dirt and dust.
JUST PERFECT!!! Thanks!!
I had a different brand and am happy that these cheaper cables match up to the plugs for those. The only downside to these is that the cable wrap is a little scratchy. It makes my arm itch where it rubs if I use my phone while charging.
corresponds 100% to the description. thanks! The charging is slower, than with not-magneting ones.
The magnet functions perfectly, no fiddling required at all. Charges quickly too. So easy to use in the dark, but be aware, the led light is powerful enough to see around your bedroom at night lol
I had a question, and they answered almost immediately. happy with the service!
Love the cables. It make it a lot easier for charging your phone from one place to another. You don’t have to unplug everyone and replug. The magnetic part is just genius.
Great way to charge your phone and tablets and protect them from wear and tear.
These are really awesome! One of the neatest things is being able to charge different incompatible devices using the same cords.
Very practical, makes charging multiple devices relatively easy by using magnets.
Ideal for charging if you have a few different devices. The tips stay tightly in place in the charging socket and the magnetic system works well and clamps onto each tip really easily and stays attached well. For me it is ideal as I have an Android phone using USB Type C, my iPad uses the lightning type and I can charge all my other bits that use a micro USB connector. The carry pouch is a nice addition to keep everything together if you decide not to leave the tips in your devices and also keeps the cable wound up well. The cable itself is good quality. Overall I am very happy with this product, it does exactly what I needed.
Usually gimmicks and tech are usually rubbish but this one actually works. I am forever breaking connectors to my mobile by walking away forgetting to unplug them. However this new connector just stops all the dramas, simply walk away and it disconnects. Also you can just place the phone near the connector and more often than not the connector will connect it's self. The blue light is handy for finding the phone in the dark. I would recommend it. Also ideal for my 87 year old mother who has limited movement in her hands.
Quick to get to madrid (spain) good cable and the light it brings is less annoying than others i have. A detail of the velcro you bring. The iman is powerful lets the hitch spin and holds quite firm. Regarding the hitch brings 8pins and only on one side (keep an eye on this that if you're wrong) it won't be loading. It is also somewhat thicker than the original apple, it is difficult to insert and extract it as well. Although now for a while i'll leave it on without having to take it off and put it on. When i try it more i will give my opinion of use. Thank you. For how little it costs in my opinion it is worth your purchase. Thank you.
The best solution to the multi-cord household. I'm an iPhone and the wife is an Android. Rather than have two types of cords in every room and car, we now have 1 cord and the tip stays in each device. This cord is always the right cord, every time!