Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super, quality is good
It's great but it doesn't have the holes to attach the belt. I made him some cuts and no problem.
I already ordered something similar, so I knew what it was like
Delivery is fast :)) seven days from the moment of order to the moment of receipt :)) The covers themselves pleased. I ordered both in the salon and in the luggage compartment. Those that in the salon are sewn braid with a carabiner, we have two dogs, the strongest will be additional :)) place in the case under the seat belts on Velcro. The husband was worried that the blue color would be blue, but the color is fully Blue as desired :)
tres pratique mais trop grand pour ma DS3
Came the Cape quickly. all as in the description. until they did. I'll add a review later.
perfect!
The delivery was very fast, the quality matches, the height of the side walls is counted on the wagon, for the Jeep I will do an extension to get to the plastic panels, since, as
It's pretty big for my polo, but it's good enough for me! The first shipment was not sent to me correctly and after insisting much, very kindly sent me another one. The store very kind and correct answer right away
Супер быстрая доставка! Есть немного запах резины. Надеюсь, что исчезнет.
Exactly follows the description and it seems to be solid, to see in the long term
Exact product, good quality, super fast delivery, match the description. The one in the seats comes with openings so you can put your pet belt on and also bring an additional hitch. The one on the back comes with velcro strips to better fit the vehicle. Very happy
Really glad they have it for sale. Met all my expectations!
It's awesome I could get online from this store. Was looking for it for a long time!
Mega Super delivery, 21.04 ordered, 23.04 received, the courier delivered to the house! Everything is just fine, sewing, processing!))
It came to St. Petersburg in 3 days!!!! Quality is good.
Product is great, came very quickly. Recommend items and store!
Thank you super fast delivery at the top
best i bought online so far
Discounted or not, is a lovely purchase. Totally as described, 100% true to the picture
Fast shipping. It goes perfect for a Mazda cx30, spare a Pein front, but I caught it with the double bottom. Take velcro to the sides you put it on and you can't do anything
Very quickly delivered. Courier, home. quality is good.
Perfect , well match my expectations. Thank You.
Nice, strong material, very quick delivery. Thanks!
Thank you to the store for attention, careful attitude to the buyer, excellent packaging, and the speed of execution of the order. Bought 2 beds: in the salon and trunk The quality of the material of the litter for the dog is just excellent! Finishing and smooth seams impress. Does not get wet, does not tear with claws, it is fastened securely with strong loops for the chairs. I'm very happy with the purchase. I recommend the seller and I will still buy it in this store. Thank you❤