Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This headrest holder works great with our Kindle Fire in a slim case as well as with iPhones of all sizes. It installs easily and allows the kids to watch shows from the mounted screen. There's no more fishing around the backseat or on the floor because a tablet or phone was thrown by a tantruming child. No more screams of frustration from a child who accidentally exited their show by pushing the home button. It's simple to install and simple to use. The quality is excellent. I originally bought this for the toddler, and now my teenagers are asking for them, so they can have a place to put their phones while they make TikToks.
Product functions as advertised. If you want a high quality, minimalist product design that’s incredibly easy to install and helps keep kids entertained in the back seat this is it. Tablet attachment is sturdy. Viewing angle is easily adjustable. Depending on a tablet’s protective case there may be an issue maximizing how effectively this tablet holder will secure it. One of our tablets has a very thin polyurethane cover (minimal protection) and it was fine, the other device has a significantly more durable case design (child proof) requiring its removal to effectively secure it in this device holder.
Without measuring them, I’d estimate the tablet retention clamps on either side are about .25” thick. We primarily used this product for a lengthy road trip so case removal wasn’t an issue, but if you need to use frequently for short trips removing a tablet from its case each time could be a headache. Significant summer temperatures have not seemed to impact the load bearing effectiveness of the swivel connection between the vehicle headrest connection and the tablet support structure - functions like a car’s interior rear view mirror adjustment (I haven’t bothered to remove them from the vehicle as they are unintrusive). Overall very happy with this product and satisfied with its value/price.
This item is so convenient for my daughter to watch her shows while in the car. Make sure if you have a rear facing car seat that the backseats have headrests that are detachable.
Extends easily by pulling out two small ropes, i can help my kid from the front seat to put in an ipad. Good for both ipad and phone.
The product did well for holding my kid's ipads. When we went on a long trip they help my kids ipads with cases on them. I didn't give it 5 stars because of the sharp edges. I know that sounds weird but when my kid would bend down to grab something on the floor and come up, the ipad was sticking out and he would hit his head and it would be painful.
This is really easy to install, and works well with smaller headrests. It is a little hard to pull the arms apart with one hand while you hold the tablet if you need to fully extend the arms.
This thing is really well made. Came nicely packaged and fits our 4Runner perfectly. I love that it’s low profile against the seat but has enough room to pivot and swivel the tablet. Fits the iPad Pro 10.5 inch and any smartphone. Best Ive seen so far.
Just returned on from a 40+ hour round trip to Florida. We purchased this in hopes that this would help our kids with the drive down. My 5-star rating is because the price and what I got out of it was valuable to me. It was easy to install and easy enough to remove the iPad when we left the vehicle. My kids say it didn't shake much. They certainly didn't complain. We thought about installing a DVD player but buying this, a new iPad, and a Netflix subscription that I was able to download a ton of choices was the better way.