Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At first, I was a little skeptical because of the other consultations, especially since our dog likes to break all the balls she gets her hands on. That's why I'm pleasantly surprised that the toy still holds after a week. The suction cup is very strong. She got it every now and then, but it can be quickly attached to the floor. The ball is actually a bit thin, but it holds. We didn't put any goodies in it. I think the ball wouldn't have lasted long with ours.
With the Pandemic chaos, I’ve been working from home exclusively and thus have a ton of Skype meetings. So, I needed something to keep my puppy engaged. He's a professional time and energy robber (I haven't filed charges….YET lol). Finally, this is it! We put it in a divided area so that when I need to focus, I can bring him in that area. So, it's a once in a while reward. Otherwise, he'd become used to it and it wouldn't be as appealing. Our puppy feared the toy initially, but as we expected, he has become obsessed with trying to pull both the ball and suction cup end up. Since he's a MEGA CHEWER, he would have discovered a way to tear it off. So, my husband and I carried out an Executive Decision to sacrifice one tile. We epoxied the suction cup to the tile and it's worked really well. We knew if he didn't have it up in a day or two; it wasn't moving! Mission accomplished.
I have a dog who is fluffy and adorable, but is also a power-chewer and needs toys that are durable and won't get destroyed in a day! So I bought this dog toy. It definitely helps to keep my dog busy for long periods of time. Once getting the item, I followed the instructions and opened the strip gap of dispensing ball to put dog kibble or treats inside. Then I stuck the suction cup on the floor (make sure the floor is clean), and let my dog go to town. When my dog plays with it, the food comes out, which is fun and rewarding for her. I like the fact that this toy is made of high qual
Such a fun dog toy. My dog is very very energetic and needs lots of mental stimulation. This is a great toy because I can put a treat inside and she can chew on it and play with it for awhile. It has a little bell on the inside of the ball so it makes it sound every time she touches the ball. It was pretty easy to suction it down to my tile floors. This kind of rubber toy is also great for her teeth. It seems to be made really well.
Absolutely hilarious toy! Our 1yr old GSD/Boxer mix is obsessed with it, put it on any flat surface and he'll try to get it off. If you have a larger breed or smart dog, keep an eye on them! They'll figure a way to get the toy off!
I bought this dog suction rope toy for my dog.rubber is strong enough to last a long time without damaging it.This is a good dog chew toys for my dog.Usually, the dog chew toys don't last long after use.But the toy is still good.
My dog LOVES this. I am astonished how strong the suction is, as well as the ball durability.
Our puppy lives to destroy. This is a dog that eats the outside of our house. She eats rocks, the underbelly of chairs, wooden porches...nothing is safe. She is the godzilla of small towns made of dog toys. We made bets on how long it would last -- 15 seconds being the favorite choice. This is her favorite toy.
Cute toy
My dog loved this, plays for a while. Worth the money 100%
My dog loves this toy! Just add a little water to the end so that it suctions to the floor and will keep the dog entertained for hours!
Eddie loves it
Great dog toy!
Great for active, young dogs! It is sturdy and attractive...dogs go for it.
Great idea. Dog lives it for about 3 minutes until she gets it lifted and runs off with it.
This product has made playing with my dog so easier even though im not there playing she just starts playing by herself because she likes this toy if you want to have your dog have fun but have to do important things and cant be there i 100% recommend buying this toy
Very good for a flat floor. Works ok on hard wood. My dog stays occupied for literally hours. We love it!
Saving in my dogs stocking for Xmas and every day I think about opening it. I know my pup will LOVE IT!
Definitely READ what it can and cannot stick on first. I tried to put it on my wood floor and it would not stick good but then i read the description and put it on my door and now it works wonders! I love this toy and I really got it for self play and it’s great
This product is great, my boy Moose absolutely loves it.
Stuck it to my wood door. Really strong hold so be cautious. Took a few good tugs before my dog finally got it unstuck from the door. We tried the floor too but walls and doors work best. Worth the price.
I bought this toy for my pitbull since I’ve seen so many like it on the internet. It doesn’t really hold to the floor very well but again that could be the type of flooring I have along with my dog pulling super hard.
My dog loves it!!! My dog is a bulldog and extremely strong. When I put it in on the kitchen floor he couldn’t take it off which was great. I also put it on my window. He had a blast. For some reason it won't give me the option to upload any pics or videos... which i had, i hoped to show everyone..
my dog is picky very very picky 🤦🏼♀️. She will barely touch it when it’s suctioned... take it off and leave it laying she will play with it for hours!!!
Bentley loves his new tug toy! It suctions well to hardwood. This keeps him busy for a long while. The rope is not elastic but still seems to be a good toy for tugging.