Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good. Product as stated and works well. Very happy.
The store is great! The order was issued on 21.04.2021, came 26.04.2021 (delivery from Russia). The inner packing was slightly damaged, but the quality of the goods it did not affect. Complete set according to the declared + gift from the seller (thank him for his attention!). The machine is excellent-perfectly cut (the nozzles did not try, they do not need US), the skin does not hurt, does not make noise. With the wool of the cat of the breed "British Chinchilla" managed in 20 minutes (and did it for the first time). Purchase is very satisfied! Finally, we do not fly wool around the apartment!
I got all the PTS quickly. Works fine.
מוצר נראה טוב יפה משלוח מהיר אבל חסר בקבוק שימון למכונה
Great Machine. Brought home a courier. At the girlfriend took such a machine, really liked and ordered myself. Cut York, cat. I am very pleased that I have my own machine
Everything is fine. Fast shipping.
Nerealiai gera mašinėlė, kerpa super! Savo Ši-cu kudlių kerpu be vargo, eina kaip per sviestą. Užsakysiu dar vieną mamos šuniukui.
Excellent machine, everything works, it came in 2 weeks.
Всё супер!!!!
Arrived on time and in good packing condition.
Questions to the store are not, sent quickly, the goods correspond to the description. There is a claim to the carrier: smashed packing (I attach a photo). I hope that the goods were not damaged (until they were used), and damage to the packaging did not lead to hidden defects that will appear during the operation. Yes, and to store the machine in such a box is impossible.
The goods are OK, the quality is good, as a gift of Batman
The machine drove for a long time, but finally came) until they opened
The order went long, the track was not tracked, but all the same came all kind of norms in the work yet Did not try
maszynka super tnie ładnie równo, cicho chodzi. polecam
It's nice when this speed of delivery.
The machine is suitable for simple animals with normal wool. I have a Scottish wreckage cat with a thick undershorts. The cat cut it like))) on the pull-Lyap, did not start to trim the second time did not want to torture the animal. This machine is stuck in a thick undershorts. So think before you order ....
Everything came safely and safely, very fast delivery from Russia, in the case until I tried, I will add later. The machine itself was slightly charged, but in small scratches. Scissors are pretty sharp.
The machine came a week after the order. To the apartment. It's fine. Works fine. Price. Seller recommend. For the keychain special thanks)
Delivered quickly, but the packing is crumpled, the contents are in good condition, works fine!!!
Excellent machine, sharp knives, even cut wool, five stars!
The machine is super! today delivered by courier cdek. I like everything, I recommend the goods and the store!
To Kieva new poshtoya machine Pribula for 21 days The box came in an Italian station, ale in a set of Bulo reviews oil for the zmazvantonnia Leza .. The salesman about the house in the same way as a south of the reviews and reviews to the reception of the house is not Yak not flinulo .. The machine, the nozzles viglayyut yakisno and the reviews to photographers. I didn't get the weight of a robot into the overpass, I don't think it's warm.
Very happy! My dog has a lovely cut already! I recommend the machine
Product is good day Shipping slows as other construction came to the Apple is too late and I can