Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sneakers are cool. Branded insoles in the kit. Size chose by centimeters, butt. Came up perfectly. Delivered quickly. I'm happy with the purchase. Recommend!
Everything is fine. It's been a week. Size 48 ( 11.5) on the foot of 30 cm-sat clearly, freely and conveniently (foot wide). The quality for this money-Super. (took on the action-500 UAH) did not put additional resins, although asked in the And so everything is OK.
Size matches, look good
Got to Moscow in 2 weeks, received in the 5th combined parcel. Sneakers are light and comfortable. The quality is excellent. The dimensional grid fully corresponds. On the leg look great. I took 29 cm on the foot. The store at my request put an insole as a gift. I recommend the seller and the goods.
Sneakers correspond to the description. Size grid too. The store put down the insoles. Product and seller recommend! Shipping to
Доставка посылки заняла около трёх недель. Кросовки соответствуют описанию продавца. Сделаны качественно. С размером немного неугодал, выбирал по разметной сетке продавца чтобы были в притык оказались слегка маловаты. Крой на узкую стопу. На ноге смотрятся отлично.
Delivery to 26 region is exactly 2 weeks from the date of order to the point of issue. The quality is fine. On an incomplete foot 27 cm 42 size just. The insole is soft, foam. If you insert a thin insole from other Bona, then the heel will be more convenient, in my opinion, as it will be deeper landing. At the same time, in another model of the same size, the insole is more authentic, and the sneakers themselves are more inside. But here the stretching material, so with a margin to take is not recommended. Each model of bones is individual in size, slightly earlier took another model for spring-summer-it turned out to be small.
Доставка за 16 дней, в комплекте продавец по просьбе положил дополнительные ортопедические стельки, брал такого плана в деловом варианте, так то был ужас, эти намного приятнее сидят и выглядят лучше
Great pedals! The size of the ruler is the same, but exactly. If you like more freely, then it is better to take + 1 size
Excellent sneakers!!! The store at my request put an additional pair of orthopedic insoles! We reached Samara in two weeks. Quality is excellent!!! I ordered 42 size-on the feelings of 41,5, next time I will order the 43rd. It turned out back to back-but they do not press.