Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Croses are just cool, the insole is very soft, a little heavy, but the design itself is simply gorgeous. The sneakers are very similar to the German famous company Romik, who is in the topic, he understands what I'm talking about, only here are such croses from Romik, who. That's how many pass, we will hope for the best!!! at 43 size, took 9,5 as on the leg sewn!!!
10 days to Moscow. on the foot of 29 cm size 10,5 sat perfectly! thank you. I recommend.
Very good quality. 1A. I am very satisfied. Seller gets⭐⭐⭐⭐⭐
The order came the one that ordered. Sent quickly. The store is good. Thank you.
Fast delivery to Postamat. Fine packing. Excellent sneakers. The size is one in one. I recommend to buy from this store.
Пришли быстро Размер соответствует размеру в сантиметрах! С виду сделаны качественно. Продавца рекомендую!
I did not communicate with the store. Delivery 10 days to Nizhny Novgorod. Got in the paste of the sovkombank "B,, five." Plus, when contacting bank managers, a bonus of 500₽. I wear 41,5, ordered 43, a little too big. 42 would be small!!! Thanks to seller and delivery. Recommend!!!
Fast delivery! to the store of success and prosperity :)
Shipping and delivery fast. Sneakers of good quality. At its size 41 took 42, came just right. Seller recommend.
A Real Wonder, perfect, I 've loved it, quality/price. Phenomenal
Хорошие качественные кроссовки покупаю уже не первую пару в этом магазине, товар качественный соответствует описанию!!! Беру на размер больше себе и детям!! Рекомендую всем этот магазин !!
Кроссы пришли за 24 дня, в целости и сохранности, в центр Украины. Качеством доволен, пошив и места склеек аккуратны. Приятным бонусом шли стельки, что очень радует. Размер берите свой, всё подойдет! Запах обуви хороший. Большое спасибо продавцу, и всех благ! Буду заказывать ещё.
Great crosses. On the seasons of spring-autumn, soft and comfortable! The color is not quite gray, something light mint. Delivery is almost 1 month. Thank you. Let's see how they show themselves. At 42 Russian size 8.5 is very close, I think, are carried.
Everything is fine, it came on time. At its 45R took 46R everything came up
Fast shipping. Box with air. Sneakers are not bad. Slightly sticking threads and glue. Corresponds to previous reviews.
As always, the store worked for 5 stars, thank you
Delivery to the dnepra-19 days. The packing is very high quality. Tracking full, until you receive the order. The product fully corresponds to the description, quality and price. The purchase is completely satisfied. Bona, as always, on top! My 11 purchase from this manufacturer. Stylish shoes for sports and everyday wear. One of the best options for price/quality ratio. Definitely, I recommend!
кроссовки мягкие,брать надо свой размер, но мне попались немного разного кроя, у правого верх переда шире чем левый но это не косяк продавца это дефект завода в подарок ортопедические стельки.
Sneakers fit in size, externally sewn well. But there is a marriage on one sneaker-badly painted one place and traces of rubbing on the color strip. Photo attached. The scuff was before packing as the packing is intact. It's a shame, always took shoes only this brand. I did not communicate with the store.
Нормально, небольшой косяк, кусочек торчит, ножницами аккуратно отстриг,по размеру, качество Bona!Мой размер 27.5,в самый раз!
Shoes well made, pleasant to wear, soft and flexible interior. Size ok with the chart of matches. Good brand, second pair I buy this month.
The parcel reached Almaty in two weeks, record time, pleasantly surprised. Packaging is dense. My foot 26.4 cm, 27 cm with a margin specially took. Took on rainy damp weather, as in the description of spring-autumn.
РУС Приехали быстро в течение недели. Сразу отвечу на главный вопрос - размер. Размер совпадает и правильный. В остальном добротные кроссовки. Своих денег стоят. Пока не использовал. ENGL The shipping was in one week. The shoe size is right. Otherwise, it's good value for money.
Fast delivery, at 45 took 46 came well. quality is not bad, but the smell of phenol is present
The parcel went to Kirov 9 days, everything fit perfectly, thank you;) everyone would work so quickly