Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Доставка новой почтой. Соответствует описанию, хорошая упаковка. Рекомендую!
Delivery is very fast! Before RSO came in 19 days! The parcel was tracked all the way! The store immediately sent the parcel! On the foot of 26 cm took 8, came up perfectly!! Quality is excellent!!! Recommend!!!
Very good
Delivery to Belarus 30 days. The size approached (43 to our 42), the quality is good.
Crosses bomb!!! On his 43th, decided not to risk and took the 44th size. And did not lose, on my leg with a high lift sat perfectly! On quality 5 out of 5!!! The seams are good, the glue does not perform anywhere! In the market, we have more than 1000 UAH! On April 1st at a discount took for 16 bucks at a discount... To the store respect and successful sales!!!
Excellent quality I buy not the first time
Тапки "по деньгам" плотные, я хожу по снегу, нога не мёрзнет. Булками, если шевелить, по-шустрей, не замёрзните. летом, имхо, в них будет жарко
Thank You! They are really good! :)
I do not buy it for the first time. As always, everything is super. Sneakers are excellent. You walk like a cloud. Made qualitatively. On the leg sit Super. Shipping and delivery fast. Take definitely worth it. The photo may not be very, but in real life they look great.
This time, sneakers came not of the best quality, although this is already the fourth pair of this company I order. But apparently depends on the store and the store. On the sneakers spots, glue and dent there is not enough material. Opened a dispute, the seller offered 1 bucks, Ali awarded 370₽. The seller does not work in good faith.
Excellent colors, fast delivery and discount store. For all 5
Good, quality sneakers! Sent the parcel quickly, we drove about three weeks. Track number was tracked throughout the journey. It was packed in a package and packed with air chambers. On one sneaker there is a trace of friction. It would be good to pour paper or cellophane between them. Took 41, a little leg freely walks, I have 40. The size table corresponds to the declared. Sneakers are warm for the spring, autumn. It will be hot in the summer.
The goods are written out. In the men rosemir legs 27 cm. Brave 9 rosemir (27,3 cm)-all rooms are equipped with a flat-screen TV. I 've got Poki podovenieniy, Tim Pach for Taku reception. A bachimo yak wakes himself to lead with nosinny. The salesman at the local conference is schvidko. After asking from the store dodatkovi orthopedic versionki-Vin Ikh poklav, behind the shield of the yomu I do!
Croses are great. At its 42 took 43 came up perfectly. They came super fast. To the store Thank you very much for the fast delivery and additional insoles
Sneakers class, very quickly sent the store, two weeks came to Cheboksary, thank you very much to the seller, ordered 8.5 at 42 came up.
Sneakers are good, soft, comfortable Slightly large at 41 size No smell
Sneakers are definitely worth their money. I took the size in size, without stock. Came up perfectly. Very comfortable. The quality will only check the time, but made very neatly. I definitely recommend both sneakers and a store.
In Kiev came in about 2 weeks. Shipping from Tallinn to pochtomat mistexpress. Packed without box in pourp and package. With the store did not communicate because there was no need. Crosses fire!!! I took 46 for my 45,5. They came right up. On the leg look generally bombezno! Product and seller I recommend definitely!!!
Delivery where two weeks to Moscow Took a friend, a photo of him, he says good ....
Good packing! all on the leg!!! perfectly satisfied with the goods!!!
кроссовки супер!!!! берём уже третий раз!!!
получил кроссовки быстро, качество неплохое , продавец положил запасные стельки , родные правда выглядят вот так..
OK.
Sneakers really liked my wife, it is necessary to take one size larger (we have 42, and took 43) excellent. Received at the Mail 5.02.21, and ordered 14.01.20. asked the store for additional insoles, put. Thank you. In general, this is my second order, I'm happy. Super. I will continue to order from this seller. Recommend.
The parcel came after 35 days from the moment of the order, packed perfectly, the size approached perfectly, the quality is good, this store does not order the first time, so far everything Everything Everything Thank you very much for the fast delivery and additional insoles.