Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Comfortable men's sandals. Ideal for summer: rubber insole: it is very convenient to wear them on wet legs and do not worry about the condition of the shoes after that. The quality of performance is good. During walking a little creak, I hope with time will pass. The sole is thick with a powerful projector, the stones through it are not felt. Purchase super. Recommend! At the foot of 29,5 cm came up perfectly.
Sandals fire, for the summer itself, came quickly. the store respect.
We went to Kiev for 18 days in a single castle through Nova poshtu, with a Duge of rainbow. Class sandals, dugé Dobre packed and called not pom 'yalisya. I can tell you what you're talking about.
Excellent beach sandals. Comfortable, you can adjust the fullness in front of two Velcro and one on the heel. Perfectly Fit at 42 size. Packing on 5 +. Delivery 2 weeks in Smolensk in Postamat Pyaterochka
It's okay.
Excellent comfortable sandals! With the store did not communicate
все добре... не ECCO... але і ціна не ECCO
The goods good size is according to the table
Быстрая доставка до Иркутской за 16 дней. Размер подошёл в само то.
Sandals are quality, kind of well-made. Delivery is fast, the store sent on the second day of the order. Packed well, came without damage. On the leg sit well. The inner surface of the straps is soft. Of the minuses. There is a smell, but not strong, I hope it will pass quickly. And the massage surface is not quite clear. How will it be perceived by the sole of the foot after a few kilometers of hike.
Like cool sandals, let's see how they will be worn. delivery to Peter about two weeks
Sneakers are normal, slightly heavy, but the sole is two-layer, the top is foam, the bottom is thick rubber. The protector is deep, at 43 took 9.5, sat down as it should. Delivery is fast with tracking.
Красивые сандалии!
Sent quickly to 43 size ordered 0,5 more, that is 9,5. Not the first time just order, the material is good and done well, it came quickly
Just great sandals! Very gently step! Fast shipping! Track fully tracked! Seller recommend!
Good sandals. size approached.
Sandals bomb!!! The quality is excellent. On the leg sit comfortably, the sole is ribbed and non-sliding... Delivered quickly, received in the mail. Packed in a pu case. I liked the size. At his 43 took 10. I'm happy. There's a little smell, but I think they're gonna be... As will be worn, let's see. But shoes bona take not the first time, and never had problems!!!
Quality. good, really liked. Ordered 2 pairs-black is the 8th size on the 40th (Russian), and Brown 8.5 on the 41st (Russian). Size in size (even seems a little more-very little). I highly recommend-for the summer is very good, and the quality is excellent, and look beautiful and comfortable! Thank you to the store-the expectations were justified. Yes, and it came quickly for the North (Komi)-3.5 weeks.
Great sandals! Successful Design-tested in many hikes. Past six years! My size! Thank you!
Sandals just a bomb, for this price in 1300r, Quality fire, the size of everything correctly took on my 44, took 45. The sole is thick. By weight it will be easy to walk.
Ordered 15.05, came to St. Petersburg 23.06. Excellent sandals, but my husband on the foot of 28 cm were big, and very much. We will re-order for a smaller size. The quality is decent in appearance, slightly have a smell. The photo on itself, the husband did not want, it's clear to see what they look like.
Came quickly, the quality looks great.
AI are good sandals, I go and my leg is resting. EIM recenderation vis from sandalka! The store is the best on aliq, give him a premium!
Delivery three weeks, sandals liked, sat on the leg perfectly
They delivered schvidko for 14 days in Nova poshta. Goods and Servis to the store of sales.