Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice watch! Fully correspond to the description. Come quickly. Seller recommend.
Belle montre, fonctionne très bien, livraison en 15 jour.
Very elegant
<2en> excelent store!!!
She looks good. She's received today.
Just top
Super. Ok.
Good quality, blood pressure measurement is not accurate, it is well below actual measurement. It generally meets expectations. Size is suitable for man.
Thank You :)
The product is equal that the picture, it arrived very fast and excellent condition of packing. Now is prove the watch.
За эту цену отличные часы. Все работает но есть одно НО ... у этих часов паршивый Bluetooth. На расстоянии 30 см пара с айфоном рушится. Из за этого не ждите каких либо уведомлений на часах. Продавец общительный, пытался помочь проблему за это ему 5 звезд. Спасибо.
excellent product and speedy delivery!
Good quality, week of work all while norms...
Exact !!!!! The only thing ... the band. Strange kind of fix. Surely i will change it. The watch is marvellous !!!!!
Very good yo ~ Second order ~
Good, sorry not video what a song, just switch buttons, but the title does not write
Price/Performance Super
All kind, can be brother...
Cool))
@ 5 days Stavropol thank you
Product according to specifications. For now on trial to validate their performance. Seller recommended
Excellent service and attention
빠른 배송 감사합니다 최고입니다 추천합니다
<2en> clock quality display resolution beautiful single missing Turkish language no support
It's all right. It's for the Arunca. Duge was like godinnik. For three types of tips to Ukraine. Took from the reviews of new goods. Teper Z Ucima functions demand to rosibrat. Recommend.