Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Days were shipped in cooking Inches family is perfect for writing. One-touch may change the four key quality may be different requirements
Fast delivery, good quality, I recommend.
The first impression is positive. The tent is big. Inside, we stand almost full growth (my height is 170 cm), you can at least normally change clothes. Unfolds easily. With a secret. It is necessary to compress the spacers of the dome, 1 pair, "in the fist" (those that are horizontal, "hypotent and catet") and the umbrella. The diagram does not indicate this somehow. We 've been laughing for a long time. The bottom of the tent is thin (so for that it is light and compact), but we have huge awnings-we put it under it. Arcs look like tight. But still it is necessary to carefully, do not turn them out in different directions. In nature, not yet tried. And so everything is fine. Beautiful, 2 windows, 2 doors. Grids everywhere. There is a solid + from above another "umbrella"). Everything is sewn neatly. Corach, thank you.
The parcel went on a month exactly. Delivered the courier to the house. On the site, the parcel was not tracked. The quality is excellent, the bottom is not thin, as some wrote. The tent is spacious, bright. In general, we are happy. Product and store recommend.
The tent is just super. Well stitched, double lines, high-quality materal. Small masked mesh. Very quickly and easily disassembled and assembled. The sizes are very good. In the photo is not completely laid, there was not enough room in the room. In general, I recommend everyone and Dad is delighted and satisfied))
The tent is excellent easy to assemble. Thank you.
Externally, I liked the quality very much, with my height of 164, the height in prosperity, disassembled well 1 min probably for everything. As 2 entrances, a mesh of moss on 2 doors and 2 windows, on the doors opens on top to the bottom. Maybe it's not quite convenient, but for me it's a big plus. As will behave in the rain I will try to describe later. Delivery was on time, the track is not always tracked, the store answers questions.
Very nice. Its just one of the pole sightly tight. Initially cannot pull out, after many trials, it was ok. Material are good also.
Not bad, I did not find marriage, the delivery is long.
The tent is spacious, but there is a hook, it is possible to put a patch. Photo hook attached
Priority shipping this area by quickly grew. The alternative and camping skate 쥴 grabbed the departure hour power the received. Puffing folding gate is easy to carry around. Old person with bought the size also Jim place to do perfect nicer. Make you satisfied.
Non ho ancora provato la tenda causa maltempo. Farò altra recensione più avanti.
Not bad, I did not find marriage, the delivery is long.