Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks good, sewing strong, protection waterproof too specific, color distinctive
Normal cover. I brought the courier, on the side it is fastened with Velcro, but we have a plastic trunk
Waterproof and good quality. Recommend.
For RAV4 suitable. Quality is good.
Arrival in 3 days and perfect!
In the photo it looks finer but it's OK
The goods came quickly. Delivered the courier. Not yet used .... But the quality is like good quality work.
The goods are durable, beautiful, bulk colors, delivery to Latvia 2 weeks Super thank you.
Mat is great, but future without one rzepu pressure-sensitive. Besides well made and instantly delivered. Matma is great, but it came without a single Velcro. Besides, well made and delivered in no time.
Well without more-in the end quite small does not cover completely. Super fast shipping
Beautiful, very good quality, waterproof .. I recommend it. With double sided scratches behind for well fixed.
Faster impossible, the quality seems good though it hasn't given me time to prove it yet.
Perfect!! I recommend!
awesome , recdommend
The product is the same as the description looks like it's tough. We'll see how long it lasts. I haven't tried it in the car yet.
I came quickly. Quality is good.
пришло быстро,фото позже пришлю
All right, and to my surprise on the sides, it brings velocs to fix on the sides in my dpm case because I didn't have to hit the other part of the velcro and Recommended 100x100 quality price and in 4 days I had it at home.
Very fast. Perfect
The material looks good, I can't prove it yet. When I install it I tell them
I like it very much. Looks good quality. It's thick.
Super, quality is good
Perfect fits the description fit well in the car Too bad there is no scratch part to be held on the trunk directly because here it moves suddenly must replace it every time
Arrive is beautiful and the measures requested
It's great but it doesn't have the holes to attach the belt. I made him some cuts and no problem.