Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chic dress, bought for her grandmother
The dress is very beautiful and sewn very qualitatively. On my height 160 cm the village is very good. The length is normal, the sleeve is full length. Very satisfied, thank you very much!
Delivery to Minsk is exactly a month and 1 day. On the height of 160 cm, the length of the dress exactly closes the knee. Without a belt to wear is ugly, it would be good to sew a thin rubber in the waist. The edges of the belt are not processed.
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A good dress, but it turned out to be too big for 46 size ((
Puiki suknelė už gerą kainą, nešioju M-L, puikiai Tiko.
A very nice well designed outfit for work. The sleeve elastics are different. On the left arm it is loose. They are a little short but not noticeable. The size is good, very generous and comfortable. I will buy more colours and try a smaller size. All in all a lovely dress can't wait to wear it to my student's award ceremony. Thank you.
Beauty dress, size M 165 cm and 65 kg perfect. Thank you and recommend.
Платье очень даже неплохое! Всё устраивает! Параметры: 88-70-100, рост 168...
At 48 the size of the village is good
The dress is not bad for this price. No defects. looks good. hides the shortcomings of the figure. And in the feast and in the world will do. Sleeves 3/4, length on height 165 by 5 cm below the knee. lining is short. XL approached the OG 102. It is possible and L was taken. But I do not have narrow shoulders-I was afraid. The store with the dress put the hair band
Very fast, all is well.
на от 75.об 106, очень хорошо подошла
Thank you. the dress really liked it. very satisfied, we will order more.
Very beautiful just needs ironing. Material is light a flowy, perfect for summer
nice I like it
Nice dress. Only the lining is too short. But generally satisfied. Shipping fast.
It's darker than I expected, and bigger
The dress is very beautiful and light. I would like a little more authentic lining. It came quickly to the Post Office. The smell is not all exactly sewn.
Advise! Elegant dress., and quality at altitude. Nowhere does the threads stick out, the seams are even. Pleasant Gift from pradovets-an elastic band. Order to Sochi slits for a long time more than a month. But my wait will pay off.
Delivery fast, size s approached the European 42, Russian 48.
Beautiful dress, light. Suitable for spring/summer. wish the sleeves were longer, should be 5cm more. Not communicated with the store, but sent fast. Seller sent toast elastic for hair. Thank you!!
Very modest elegant dress.
Very nice one my daughter very happy with this dress I recommend this store thank you
A little disappointed with the dress. They came pompous. The top is normal, and the bottom is very mint, I had to pat. Naturally plisserovka ironed... It pleases that the dress does not look bad.