Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With the store did not communicate, went a long time, through Kazakhstan. In Russia, sdeck was going on. The kit is satisfied, everything is fine! A liter of cold water boiled for 4:20 Will live constantly in the car as an emergency kit. Recommend.
Shipping fast. This burner is good for the company 2-3 people. Quite quickly boil water + saves gas, due to the radiator located on the bottom of the pot. Nothing heats up. You can place the gas tank in with a burner/stand and feet under the balloon. In the presence of a bag for transportation. I liked this system.
Shipping fast. Quality is good, budget analog Jetboil. Wanting and demanding fire Maple is no longer reasonable for this cost. Everything is docked, inserted and works correctly. A mesh bag for carrying is included. the box was slightly damaged during transportation. In general, good will blow.
все ок. продавца рекомендую
The system came very quickly. At first sight there are no minuses found, I will test further, then I will add. The 230 balloon comes in without problems, only need to remove the protective cap from the gas. Balona. Comfortable handle, take and shoot very convenient. In general, while satisfied, but time will show.
Very fast delivery, unpacked checked, everything works, in general nothing difficult when connecting 0,5 liters boiled in minutes 2 at a temperature of over 25 minutes.
It reached St. Petersburg 3 days (SDEC from Altai). Everything is whole, the goods as in the photo in the description. It's okay.
An ideal sample of how to look and function a quality product designed to the smallest detail. People who take part in the creation of such things are clearly not in vain receive their salary (I hope very worthy). It is a pleasure to see this combo in the reviews of jutubers and a completely different pleasure to use yourself. On sale took for 3150, teleport to Kazan for 4 days. I hope the feeling of a quality expensive thing will not deceive and anodizing the bowler will not climb. Prosperity and expansion of the assortment to the manufacturer and store, all reading wealth of money and health!
The order itself came in 2 days, the timing is almost record =) packed well, the kit: -Instruction, sticker and two spare thermo-cases; -Jetboyle himself; -Stand for a cylinder with gas; -Burner; -Adapter to cook on gas in any other dish. Gas in the kit does not go, we buy it separately. Standard cylinder for 230 gr. Ideally placed inside the jetboyle along with the rest of the kit. Everything is easy and simple. The handle is comfortable, strong. For it you can raise the whole kit even during work. Thermo-cover well protects your hand from heat. But I still recommend you be careful. A liter of water boiled for the test. The volume of the Boyle itself, by the way, is approximately 1.4 liters. On average fire, the water was boiling in about 15 minutes. I did not dare to put more fire at once, but I think that in 8 minutes it should boil. In general, I can recommend.
26 days, no tax
When Alpine pot wide came out, I really liked the system, and after a while, "Fire Maple" made a cheap alternative (the first version). I missed and waited for further work, and here is: when the third I bought the second one and it's awesome! Put in the basket and waited for the sale (no discount 5000) and on sale the cost became 3500! It's perfect. I did. I will definitely add it.