Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description, delivery is fast.
great service, top quality of
The product is functional and as it appears in the advertising. It has a bag for to keep it.
quality + very very fast shipping! excellent store!!
Everything is great! Fast delivery to Germany.
Very cool product, recommend
Good item. Thank you
Quick and reliable. Good store. Thanks
Great quality
I arrive very fast, very well wrapped and in a small case to transport it. It's a little difficult to open it but it looks tough and fulfills its purpose very well, we're very satisfied.
Oh, great! It's great for daily use. It is very comfortable and practical to take you anywhere, plus it has a cover to keep it. The best thing is that you can adjust it to the height you need and perfectly hold the weight of a laptop. I'm using it for a 14-inch laptop.
Glad I could buy online. No hassle, and the quality is fine
was greatly satisfied with the order
looks great!
A good quality lapstop stand, shipped incredibly quickly too.
Very good!!
While my notebook is heavy, the holder charges it pretty well.
It is equal to the description, good quality, tough plastic material and also brings metal parts why the computer supports it very well with its different heights. I also thank the store for their concern to get well, it arrived in 2 weeks in chile with very good wrapper. I 'd buy this product again anyway.
Same as the picture, good quality, right size and very fast shipping
Arrived in 8 days
Very fast delivery, easy to use and compact! Easy to store away, with a good bag to put it in. Thanks, i recommend!
I'm very satisfied
It came bigger as I expected
Product as shown in the picture. Brings a storage bag. Has several assumptions of height and the portable fits well. So advise!
fits great for my 15' laptop and is sturdy enough to handle its weight. it is plastic but the middle is metal so i hope it will last a long time. shipping was extremely fast, really happy about that!