Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality! The goods came earlier than expected!
At 182/95 are too small, too tight. We have to take 38. I chose from the reviews, I did not guess. Sewn well, the fabric is pleasant.
The order is satisfied. The goods correspond to the description, the quality is decent, came quickly. On height 180 cm ordered 36 size. I did not communicate with the store, there are no questions.
Quality is super. Sent back P because of the size. Take more. Than wear here. 34 Size Turkish = 36 size Chinese. Waiting for new ones.
The fabric feels great
On height 185 weight 82 took 36 size. In the belt, the pants are wide, the size of the belt corresponds to the table, exactly 92 cm. The volume of the pants is the most. Along the length of the butt, whether the size is Asian or the legs are long, I would like a little longer than the pants. Recorders at the ends are free, do not crimp the leg. The fabric is very soft and pleasant, stitched qualitatively. Delivery is very fast. Thanks store
가격이 다른곳에 비해 비싸지만, 역시 품질이 아주 좋네요. 배송도 엄청 빨랐어요. 다음에 또 살게요.
Good, good pants. Material quality, slightly stretches. Rubber bands are bad. Measure and guide the table.
товар очень хороший, материал и пошив качественный.
product size fits nicely. I'm 187cm. 88kg. legs seem a little short. garment is smooth. sewing seems a little messy inside the pocket but no big deal. delivery was super quick compared to other purchase done on ali express. took only 6 days. i recommend this store
Quality is beyond
excellent, as always
Height 187 cm, weight 95 kg, hip 110 cm, waist 96 cm. I liked my pants. Very convenient. Thank you
Excellent perfect size
Excellent pants, tight material, but stretch, generally top. Took 34 size by 180 cm of height and 85 kg, climbed like poured. Very pleased.
Pants are very cool. Took 36 size at its 34 (jeans.) sat on Hurray. Height 182, weight 92. Correctly written in the reviews that if the legs are pumped, then they will not climb. The material is soft and elastic. It was like at home for two hours-do not iron. Now the wife wants such))). Thanks to the manufacturer and the store.
Very nice, already bought 2 pairs, very satisfied, good quality...
1m72 for 70 kg, size 32 is top!
you need to pick 1 or 2 sizes greater than your US/EU pant size ...
Nice pants. The material is strong and pleasant to the touch. Height 183, weight 92 - 36 size perfectly approached.
Pants came quickly, ordered for her husband, the size was taken 32 as we buy jeans also this size. Came up perfectly. Thank you! Recommend!!! As in the picture, the description is exact.
<2en> thanks also waiting for other product to arrive
Days shipping Politics, fabric also Okey
It fits precisely and the fabric is of good quality.
Quickly came, I liked the quality, corresponds to the photo, I recommend to buy, I will complement the size of the review, thank you to the store