Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods of excellent quality! Recommend!
A+
The product arrived well and within the deadline, it is seen to be of good quality and the size fits me well. Thank the store for the good attention and responsibility. Psd: the size I ordered was 36, for someone from 1.79 and 91 klg, it's almost right at the waist.
отличные штанишки. на рост 175, вес 75, 33 размер подошёл идеально
This size sat perfectly, before that took 34, my parameters ..... Weight 80 kg, height 170 cm
Thank you very much to the store for quality goods and fast delivery to Mo 3 weeks. Pants fire. The seams are even, the quality of the material is good.
Got pants. This is the second pants of this store. A year ago I took exactly the same, they were already narrow cuffs. On these cuffs is wider, hang on the ankles. Fabric quality is good.
Very good and comfortable pants made of quality materials, fit in size, but it is necessary to check the table of sizes, I recommend
6 bney to Tel Aviv. Quality pants. On the height of 186 cm and weight 95 sat perfectly.
The pants are very good, the material used to manufacture is very good. My husband was glad the pants.
Good quality
Подошли
Качество-супер.
Shdance came, everything is fine, pants and store recommend.
For growth 190, slightly short. quality is good
Nice pants!
Very comfortable, I'm 185cm 80kg and size 34 is perfect. Delivered in 5 days to UK.
very fast delivery. Seem to be a good product. Thank you. 167cm 74 kg, size 32
Shipping fast, goods also favorite dish Double window please ~^^*
Dimensions of the greatly Sarah comments much long so greatly bought the hip too as long as custom size as you owe dryer in turn from size tape measure was well stretchy Bote material also OK
Delivered quickly. The quality is good, the size 34 by 182/75 approached, it could be slightly wider.
Штаны высший класс. Ткань отменная, плотная, гладкая и мягкая.
Soft pleasant to the body. on the height of 178 cm, the length would be a little more authentic.
Perfect fit, came in 2 months.
I ordered my husband. Very nice quality of trousers! Stitched qualitatively! No smell, no thread, no curves! The material is a bit velvety, or something) on a cool summer-a warm autumn. Purchase is happy!