Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For growth 190, slightly short. quality is good
Nice pants!
Very comfortable, I'm 185cm 80kg and size 34 is perfect. Delivered in 5 days to UK.
very fast delivery. Seem to be a good product. Thank you. 167cm 74 kg, size 32
Shipping fast, goods also favorite dish Double window please ~^^*
Dimensions of the greatly Sarah comments much long so greatly bought the hip too as long as custom size as you owe dryer in turn from size tape measure was well stretchy Bote material also OK
Delivered quickly. The quality is good, the size 34 by 182/75 approached, it could be slightly wider.
Штаны высший класс. Ткань отменная, плотная, гладкая и мягкая.
Soft pleasant to the body. on the height of 178 cm, the length would be a little more authentic.
Perfect fit, came in 2 months.
I ordered my husband. Very nice quality of trousers! Stitched qualitatively! No smell, no thread, no curves! The material is a bit velvety, or something) on a cool summer-a warm autumn. Purchase is happy!
The goods came quickly. Khabarovsk reached three weeks. I received it at the delivery point, not at the Russian post office. The fabric of trousers is good, I hope it will last a long time. The length corresponds to the description. The texture color is slightly lighter than in the description. Lightning is metal, it is unknown how long it will last. Seams are strong on visual perception. I consider my money worth it.
Pants! Color! Fit!
the material is preety good
Качество материала и пошива шикарное! Фурнитура добротная. Нисколько не хуже чем у дорогих брендовые вещей. Размер соответствует таблице. Спасибо.
Can someone help when choosing size-36 size is excellent, my data: hips 102 cm, waist 86 cm, weight 82 kg, height 170 cm. Pants are excellent, the fabric is super!
On the size of the norms
Approached perfectly, ordered 34 size height 177, weight 80, the fabric is dense, stretches, the quality is good. Moscow reached 2 weeks. I will order more
Pretty good quality pants. The fabric is excellent. Recommend. At the waist 90-91 sat perfectly. Height 178. took the size 34.
Trousers very good quality, recommend. Fast Delivery
I apologize for the arrival of other pants it's not they I ordered from another store it's not the same again sorry, and the ones that bought it still did not deliver
Approached perfectly) I recommend!!
Product is ok. Size is not correct. I guess you have to order 1 or 2 sizes bigger.
Very good quality fit like a glove recommend arrived very fast
Veryyy nice.