Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is cool, as in the description
very good!
Product recommended and fast shipping!
Super
Everything came in excellent condition! You see a very good quality product
Great poop bags, very large and strong thanks alot
Very good product. I'll keep buying
Very fast (<2 week to receive), and good quality. Will order again.
Arrived super fast
Super produit
Great packages. I'm not buying it for the first time. As always delivery don't tighten to Kurgan about 2 weeks
This is fantastic! From order, to receive (kurgan) 10 days. Perhaps this is the fastest delivery for all the years I use Ali. As for the goods themselves, it is not competitive. Not transparent bags, dense enough not to break when you collect from the snow, and the hole between the packages that is easily felt and you can tear off the packages without looking. The container is normal, most often I have enough for 1,5-2 months. The carabiner is weak. For me, this is relevant, as the container is broadcast on a helmet. Therefore, I bought a regular carabiner in a construction store for a long time. But if you carry in your pocket or on your belt, then this carabiner is quite enough. I did not communicate with the store, because there was no need.
Very good
Buenas bolsas y cantidad.
5 * Fast Delivery Product with quality and as advertised. Recommend.
Everything is good!
produit conforme, très bien emballé et arrivé en 10 jours. Merci beaucoup !
Excellent product, he sent super fast to chile, congratulations
All good, smells nice, happy with the quality
Heavy duty bags and large enough for the needs of a husky.
good
Good packages, all as in the description. The goods came to St. Petersburg in 2 weeks.
All right though I had an order I didn't get the company was nice to me and I got the money back but I recommend good product
Received poop bag but not received the bag holder. Instead I received A device to give food and drink for the dog when we are on A walk
parfait