Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Raincoat in quality super. Size 7XL perfectly approached the golden. retriever, the size corresponds to the table. The dog did not really like it at first, but when it rained it very much and walked with pleasure. Has reached the 10 days at the point of issue of Pyaterochka. I'm very pleased and the dog too.
On Akita 18 kg just gorgeous fit
On self-catering 1 year a cool overall. The only thing is not very probably convenient that the buttons on the stomach and not on the back. On the Withers there is a slot for the leash, reflective elements on the hood, neck and back, the sleeves are slightly short. The Hood will be worn. Fabric plaschevka, a little rustle. Advise
Very fast shipping! 8 days to Tomsk. The quality is excellent, the size is good! Collie approximately 25 kg, the sleeves had to be slightly rolled up, our paws are short))
The store sent the order for the third day, I thought it would be a long time, but it turned out not at all. Came 7 days before Yaroslavl. What was very happy. took with a margin. 4XL. too big. but it's not a problem. very davolna purchase.
Excellent quality!
The costume is sewn very neatly, the size corresponds to the table, reached less than 2 weeks, very satisfied, I recommend the store
I took a 4hl, I can buy a 5HL of brother and brother's, a three-way of war.
The short-haired border collie 22 kg fits perfectly. I highly recommend
Quality norms, but missed with the size
I ordered two of the biggest kombeza. On adult cobels Irish setter sat perfectly. The quality of tailoring is good, nothing sticks out. Good holes for a word-a word and how. The Hood closes the review, but the pool will be simple. Delivery to St. Petersburg in about a week. For such a price excellent kombeza.
For a long time I could not find a overalls for my Morse, he is large, eventually found the perfect raincoat. Recommend.
The raincoat really liked. In size doubted, but approached)) 4XL on the puppy Samoyed 4 months.
Coat fit for adult picket wilczego, hope that perfectly will check in ulewne days a dog will not przynosił home on foot mounted and belly piachu. fast delivery. recommend Salesman
Excellent raincoat, super, I recommend it to everyone! Very high quality, everything is thought out, a little too big in the legs-long, but in general approached. My beauty is very pleased, she liked the raincoat! For such a price, directly Wow!!! Thank you store great!!!
Super raincoat. I liked it very much. On the Beagle 14,5 kg approached size 3XL
The suit is close to the size you need more, but we took the biggest. Fasteners on the belly-very uncomfortable (but it's their fault, did not notice when choosing). On the back is the best option and with a zipper, here the rivets. But despite these minuses, the suit itself is good, I liked it.
Excellent sat on an Australian Shepherd. Not very comfortable buttons on the pool, but you can get used to it. The material is dense and slightly rubberized. The quality is very good, definitely worth buying!)
Nice jumpsuit. Fast shipping. Labrador came well.
Good raincoat, beautiful (in my opinion). took for the girl-corgi, 9 months, the length of the back 55 cm, chest girth 57 cm. size 3X, approached. The goods to Belarus came in 21 days, everything is well packed.
Костюм красивый, собаке идёт, жаль только мал. Брала самый большой размер. У кобеля акиты не застегивается снизу, не хватает ему пространства. А так на собак по-меньше замечательный комбез. Доставка быстрая.
The raincoat is good, on the back 43-44 came well, the chest is 46, and high paws (dwarf poodle) the village personally
Good raincoat. The material is dense. On sharpeya sat perfectly. Bottom riveting, I do not know how much it will be practical. But the hood is large, the face closes, can cut. Recommend! Delivery fast, weeks two to Norilsk, tracked. Recommend!
Everything is fine!
Комбинезоны подошли. Качество хорошее.