Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel arrived very quickly! I went well! With the store did not communicate, but I did not have any questions) on the Beagle suit bolshevat, the rubber bands do not hold on the legs. But we were ready that the size would be bigger. It is better to sew) Thank you very much! Quality is wonderful) let's see what will be in rainy weather)
Everything is super. The order came very quickly. I order a second suit. I recommend.
Fine Quality!! On the dog 27 kg ideally approached 7XL. A pocket and a compartment for a leash! And most importantly, light reflectors. My baby is the most beautiful in it. Dirt washes with soap. It came in Mo in 10 days, there is no smell, no defects.
Raincoat is good, came quickly, 2 weeks. On the chest 63 is large, it was possible to take a smaller size. But nothing, I will.
The costume is cool, fit in size. When ordering, it was intended for the length of the back, because the rest of the parameters did not match the dimensional grid. Sobaken in The Hill about 60 cm, back 58-60 cm. Size 7XL. The button is fastened to the pool. I didn't have to cut anything for the male, it was all for the male.
Good combez. On the Japanese Spitz 4 months while a little big
The overalls are excellent. But unfortunately we did not fit at all, the German took 7XL. It turned out to be small, very much.
great product! fast shipping! so good :D
Everything was fine for puppy border Colley 5 months, delivery is very fast
Overalls liked, on kurzhaara 7 months sat down as the native size of 6 XL, there is a place for freedom of movement, well sewn, quality buttons, plastic. When ordering confused the clasp from below, it turned out to be convenient. The valve is convenient for the collar.
good
He sat down on my drinking dog like a glove. Nowhere near, but without a stock. Neck 40, chest 63, 48 in length. Sent immediately, delivered to Moscow in a week.
6xl
Puppy 6,5 months of Shepherd and Newfoundland, slightly too big, but the dog will grow up and will be just right) weight 23 kg. It is not very convenient that the fastener on the buttons and they are on the stomach, with active games with other dogs-instantly unfastened. But for such money-Super)) The Hood is funny))
Delivery 1,5 month. Kombez Super, took on a 2-year-old Russian Spaniel. The suit is free, the movement does not fetter.
for dog 10 kg, 3xl is perfect size last photo: difference between 3xl and 6 xl
Хороший комбинезон в принципе, тонкий, как я зотела. Минус - очень шелестит при движении. Взяла самый большой размер на ретривер девочку 30 кг и прям в притык. Хотелось бы на размер больше. Видимо стесняет немного, когда в туалет садится. Всегда проблема в комбинезоне поделать дела)) пришёл в Киев быстро. За 3 недели примерно
Подошло идеально. Размер пса от холки до хвоста 52см. Пошив аккуратный. Посылка дошла за 3 недели в Самару, трек отслеживался.
Top
Chic suit. For this money, it is just perfect. But for a very long time.
Thank you, everything is fine, we came up. Labrador puppy 10 months. We'll be in the rain now in the rain. Delivery is very fast.
Great suit
hrát. thanks a lot! dindn't try in rain yet.
Very fast delivery, ordered 07.06 came 13.06. The size approached, slightly with a margin for growth, now 5,5 months and 9,4 kg.
As always, complete delight!!! Our parameters are chest 65 cm, back length 57 cm, neck 42. Excellent, there is a place for a sweater, for the autumn. The strips burn, even in daylight, on the feet of the rubber band are inserted, the hood is voluminous, tightened. The fabric is pleasant with impregnation from the rain. I buy all my dog's stuff here. Seller, thanks for the quality goods! Delivery fast to Pyaterochka, the track was tracked.