Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Paws are certainly short made and 7XL for a puppy 9 months old
Excellent quality. on Laika 23 kg the village is perfect.
We are too small, in the butt straight. Took the largest size. And so the quality is super
Комбез отличный, с внутренней стороны прорезинен, на лабра 39кг 7xl сел как влитой, пуговки конечно расстроили, так как на егозе лабрадоре застегнуть тот еще квест, но в целом комбез производит положительные эмоции, красивый, аккуратный, ничто не торчит нигде.
This is my best order for Ali!!! The back is cleaner after walking than before
Overalls are excellent. Quality is good, all as in the photo. Size 6XL, sat down as it should) was a small minus-a small hole, a little glue and voila, ready) the store without unnecessary words returned the money. For this, thank you very much) came by the way in less than 2 weeks. I advise both the seller and the suit!
The quality is super, the dog has approached everything. It came quickly.
We order the second time. Now we are in size :) 23 kg
Okay. + 5
Delivery to Ukraine 12 days. Sewing neat Labric is happy. I was afraid that it would be too small, but it turned out a little with a margin. Everything is super. Thank you
Arrived in 3 weeks in Guadeloupe. impeccable I recommend. I only price 7xl for a weight of about 60 to 65kg
딱맞습니다. 말라뮤트 1살26kg 6xl 타이트함 재질 마감처리가 좋습니다
На Хаски 8 месяцев/25 кг заказали максимальный размер,комбинезоном довольны,в самый раз
fits well for my 6months old puppy
Ordered 5XL for my size cm(neck) -try (chest) -yuan (bakc length) what if I bought wonder Jindo and now one size bigger, 5XL fits well though. 20kg frames to fit you. Neck short design this Hood is passivated quality line did know the data will also fit well. So even if one size more big necklaces bought a little slack and more comfortable and not readily found slightly. Absolutely work with its quality. It is worth more than its price. (Not happy with the sale starting the day next I placed my order.) Order for next day the sale within the high price to municipal sadly though, still cost very great products Rea.
Delivery two weeks in "Pyaterochka", the goods were sent almost immediately. Fabric and quality of tailoring liked, the size of the product was expected to be more free in the chest at such a length of the back, my low-necked beast of a harmonious of Square I wore it, however, without problems, the feeling that it was interesting for him to look like people (at least at the first fitting). We'll put on a lot of dirt so we don't wash up. The Germans and Veo will not work. The Hood, of course, one name, does not pour at all, on the pocket with reflective inserts asks for a button, otherwise it is not functional, so for the very model with.
Fire, I recommend. For self-food took 7. quickly and qualitatively.
Thank You!
The parcel came to perm for 12 days. The suit itself is not bad, though the size is small on a golden retriever of 30 kg, 7 only you can even more. When moving "sheburshit".
The quality of the goods is good, but my dog did not fit (((on the Kern terrier weighing 13 kg, the suit is long in the legs, it can not walk in not
love it !!! size is great for my cocker spaniel( 15 kg)
I really liked the raincoat. The size approached, though it came in a combed package, but everything is whole. Thank you very much to the store.
Fast shipping thanx!
Raincoat in quality super. Size 7XL perfectly approached the golden. retriever, the size corresponds to the table. The dog did not really like it at first, but when it rained it very much and walked with pleasure. Has reached the 10 days at the point of issue of Pyaterochka. I'm very pleased and the dog too.
On Akita 18 kg just gorgeous fit