Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good size, picked smaller size for small pup! Ordered Feb 15 and arrived Mar 9 in Canada, decent speed.
Consistent with the description. Looks like a solid and is pretty hard
Fast shipping and excellent thanks
The ball is heavy, of very very dense rubber. I like it. Arrived quickly, up to Mo less than 2 weeks
Excellent pelotita
Ordered on 21-12 arrived on 8-1 so good job. The ball is nice solid rubber a bit oval shape. Most important bob likes his new ball a lot!
Very good ball my little bitch loves it
Super. Iesaku. Ātra piegāde.
she likes it very much thanks
Para el precio que tiene esta muy bien, dura y resistente para perros grandes
Top balle expensive
The ball is dense, I hope enough for a long time. The smell is very weak. Helped wash with soap and a couple of days lie on the shelf
very nice and and good material. My dog is very happy. He chews it and it doesn't break. It also bounce a little bit. i totally recommend it.
The product is physically identical, the only comment is about product resistance. My dog has the ball 1 day ago and has already managed to break it.
Hello. I love buying good quality. Happy dog in no time thank you.
very nice toy
Hi, the ball is great my dogs love it because they can bite it, it doesn't hurt, it's super rigid and at the same time soft! We loved it.
Just terrific size
Good heavy ball
мячики пришли быстро, резиновые и крепкие, как в описании, прыгают очень хорошо, у меня 2 пинчера, судя по крепости мячей они должны прослужить долго!
Ball Super! Large, heavy., jumping, bittery and not corrosive. Dense, it is impossible to squeeze. for a large dog (a cross of the Labra. And senbernard) the most "that"! The child from the toy is delighted. the second day plays with him for hours. I tried to gnaw, but until on the ball I can not see even traces of teeth. The ball is of excellent quality, delivery less than two weeks, packing as for Glass (pleasantly surprised). Definitely recommend both the product and the store.
Solid ball, very bouncing, fast delivery.
Very jumping ball. Good qulity. The dog really likes it.
After a week of use the ball is still intact, very strong indeed!
Excellent very strong!