Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pilka not to crush on these moments dog no rozstaje with it already 2 days chews męczy nothing to not happening. Good Goods. Recommend. Came very quickly.
Perfect, I have an American staff and this hard ball is quite suitable for his jaw
Amazing, in three days at home and super hard
This ball is great my dogs love it I 've bought it like 2 times, it's very tough, it bounces with ease and even though it's hard they can catch it without hurting its mu
Good product, tough, ideal weight and consistency, I arrive in a prudent time. Good pet reception. I totally recommend.
As described. Nearly indestructable, as my dog is proving it.
Rubber durable וטוב jumping ball
Good quality the ball a soft poko
ok but heavy
The ball is good. The only thing that it is not so stable. The Japanese Spitz was able to dig him up on the first day.
The ball came quickly, thanks to the store. Only for strength testing did not pass... It's a pity our yagdterrier in the first half an hour...
Article arrived burnt. Solid Ball, lots of tooth traces but no pieces of detached for the moment
I like the size and material, it seems pretty strong and hard for my dogs. You need to try to see if it doesn't break easily
Great. Thank you
Ras
Gran bella palla da gioco per pastore tedesco .. idonea per cane di taglia media grande .. Buona qualita'
The ball is very tough rubber, it weighs a little, that is to say it is not hollow inside and it very much boots my little dog passes it phenomenal with it. I was impressed how fast it came in just 6 days it's arrived
Excellent
Very cool ball, dense and heavy
A little small I think. Not used yet
Very good product, big hair and very hard, it will make my dog difficult to break it all! Very happy shipping service very fast practically 2 weeks has taken, I recommend!
It's not exactly round. Otherwise good. But a thousand rubles rubber ball? This planet is missing the USSR.
Consistent with the description.
ok
Conform to the description fast delivery I recommend