Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Budget-Roo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much for this product. This is the second bed ordered from you (one in the kitchen, one in the bedroom). The goods are super!!!
Very big and comfortable for my Irish setter. I took the perfect XL for him. The thin mattress but goes very well and has no fall on the sides. Thank you
The quality is good. The sides keep the shape. According to the size m of my dog butt (dog 16 kg)
Excellent bed for our Metis 30 kg. The dog evaluated and immediately began to use on purpose.
All Super, shvidka shipping selling I recommend all 5 *****
Great quality and very big. Perfect for labrador tailleL.
Sent quickly. The goods are good but for our Gulliver is too small
Very fast delivery, came to Kaluga 7 days after the order. Very roomy
Nice quality, well finished, delivery on time, I recommend the store
amazing! very good materials. the size is big! recommended
SUPER!
More brown then camel but still amazing !!
arrived super fast 2 weeks exactly. good quality dog loves it from the first second
Excellent.
I received the parcel. Everything is very good except for the size. My dog weighs 13 kilograms. And for her it's small. How can this be fixed?
awsome! as described. very recommend for large dogs. my girl loves it
The parcel is well packed, all whole, the cots are very high quality, odorless, you can use in winter fur inside, and in summer you can turn out and vice versa. I recommend the store, I already ordered the same ones.
Заказывала 17.04, получила в Саратове 03.05. Пошито качественно, есть небольшой запах. На фото только после распаковки, ещё не расправились. Брала для собаки, кошки сразу облюбовали.
The bed is super!!! Very high quality, very well stitched, in one word Unreal!!! I recommend, came very quickly
very good
Fast delivery, looks quality, I liked the sobaken, but the size is small. Dog 23 kg, small
Great lounger. Received on December 30, just under the new year for one of our French in an interesting position))). They said, Cyla, for you a gift! She immediately lay down, all the dog really liked it!) french friends tried to climb in, too, but they were not allowed. I will order even the same! Spacious, warm, soft high sides. In the package was smitten, but quickly took the form. Fast enough delivery. I put 5 stars and recommend to buy!)
15.01 заказала а 26.01 получила вот это скорость. очень хорошего качества. но я думала будет маленьким а тут как двух местная кровать:)
Very good quality, fast shipping.
All as in description Super